Business Project Manager

The Business PM's role is to serve as the client liaison for business implementation activities. This person leads the project team, ensure seamless and timely execution of all deliverables, and keep the strategic goals front and center throughout the process. The Business PM must possess and demonstrate exceptional communication and facilitation skills and effectively manage competing priorities. Additionally, they must also demonstrate an ability to motivate team members, drive change, and facilitate problem solving discussions to effectively lead the implementation and operational readiness team.

Primary Job Responsibilities:
• Lead large scale team engagements that include multiple deliverables.
• Participate in, or lead, unique or high-profile business initiatives unrelated to new client business
• Act as key contact with clients to ensure client needs are met; ensure timeline and deliverables stay on target.
• Become valued partner to clients, and ensure client and team keep goals top-of-mind.
• Develop and manage strategy sessions, such as brainstorming sessions, with client and team members to identify actionable business solutions.
• Seek input from key stakeholders on requirements, leveraging this information to effectively lead and manage to the client contract and/or state and federal regulations.
• Develop full-scale project plans and associated communication documents, provide documentation and plans that are client-facing.
• Identify issues and risks, develop mitigation plans and drive open items to closure.
• Understand and communicate roles, responsibilities and expectations with subject matter experts; continually manage expectations and escalate when they are not met.
• Lead and attend meetings (in person and/or via teleconference) with internal and external customers in a professional and polished manner adhering to DQ company policies.
• Build, develop, and grow any business relationships vital to the success of the implementation.
• Provide clear and concise documentation that represents key business decisions and obtain sign-off from stakeholders.


PERFORMANCE DETAILS


1. What's the major objective(s) of the role? Specifically, what does this person need to do to be considered a success? What will they be working on? These roles will be working on 1-2 projects with state Medicaid agencies, implementing back office support and enabling processes/technical changes to support dental insurance administration.

2. What are the MUST HAVE technologies for this position? (Please list must have technologies / technical skills and what the candidate needs to do in order to be considered great at them)


1.Project management software

2.MS Office or similar

3. What are the MUST HAVE Critical Skills for this position (For critical skills, please also describe what the person needs to do with them in order to be considered very good at it.)


1. Strong client-facing experience; client-first approach

2.Critical thinking - asking the questions others may not think to ask

3.Collaborative; works well with diverse group of individuals in a remote environment

4. What are the NICE TO HAVE technologies you wouldn't mind seeing on a candidate's resume?


1.SmartSheet


2.EDI (i.e. 834/837 file exchanges)


3.Data ETL tools