Assistant General Manager

Community ManagerAssists the general manager with the overall management of the community, including personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs.Schedule: 8-hour shift, Monday to Friday, on-call, weekend availabilityDuties and responsibilities:Personnel management: Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programsProvide training and motivation to leasing staff and ensure group training sessions are conducted as neededStrategic leasing management: Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledgeEffectively show, lease, and move in prospective residentsDirect efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancyFinancial management: Assist the general manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustmentsAssist the general manager with developing yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the regional director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectivesMonitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followedCustomer service: Promotes resident retention by providing excellent customer service to all prospects, residents, and guarantorsAssists the general manager by maintaining an effective preventative maintenance programAssist the general manager with monitoring service request turnaround and ensure quality and satisfaction by following up with residentsAdministration & risk management: Perform apartment inspections quarterly as well as prior to move in and move outManage property risk effectively by communicating incidents and potential liabilities. Responsible for the general upkeep and cleaning of office, clubhouse, and buildingsPerform other duties as assigned by supervisorQualifications:Minimum of two years of property management experience is highly preferredMust be able to pass a background checkHigh school diploma or equivalent highly preferredAbility to understand and perform all on-site software functions in Entrata preferredReliable transportation to and from workAbout us:Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.What we are offering:Competitive pay and commission structure8 hours of paid volunteer timeLGBTQ+ friendly workplaceAge-inclusiveHiring heroes programMission:To deliver enriching experiences and exceptional results for our investors, employees, and residents.Vision:Be the preeminent partner for investors, employees, and residents in the student housing sector.We collectively stand behind our five core values:Steady in all seasonsQuestion the status quoUnparalleled engagementAuthentic and genuineDedicated to we before me