Customer Support Specialist

Transforming Real Estate Data Through Exceptional Customer Support

Our client is redefining how commercial real estate data is leveraged globally through innovative, high-impact SaaS solutions. By automating complex data capture, standardization, validation, and integration, they enable leading real estate organizations to unlock accurate, actionable insights at scale. Trusted by globally recognized firms, the company has built strong industry momentum and a reputation for driving smarter, faster decision-making. With rapid international growth, cutting-edge technology, and a collaborative culture, they continue to shape the future of data-driven real estate.

Job Description

Growth creates opportunity, and our client is expanding its Customer Success team to support a growing global customer base across the commercial real estate technology sector. The Customer Support Specialist plays a key role in delivering exceptional customer experiences by identifying, investigating, resolving, and escalating customer inquiries while helping clients maximize the value of the platform. This opportunity offers long-term career growth, global exposure, and the chance to contribute to an innovative technology company reshaping how real estate professionals manage and leverage critical data worldwide.

Your Daily Tasks

• Identify, investigate, resolve, escalate, and advise customers on support inquiries and requests.
• Build strong relationships with customers and help them maximize the value of the client's platform.
• Collaborate with teammates and internal stakeholders to efficiently address customer issues and deliver effective solutions.
• Escalate complex concerns to the appropriate teams and ensure timely follow-through.
• Manage workload effectively by prioritizing tasks in a fast-paced environment.
• Demonstrate curiosity and a commitment to continuous learning and professional development.
• Contribute ideas and feedback to improve team processes, customer experiences, and operational scalability.
• Deliver world-class customer support while consistently meeting service level agreements (SLAs).
• Advocate for customer needs and provide valuable insights to internal teams.
• Contribute to increasing customer satisfaction, adoption, and overall business value.

The Qualifications We Seek

• 3 to 5 years of experience in a SaaS B2B customer support role is an advantage.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel is an advantage.
• Strong curiosity, empathy, and customer-centric mindset.
• Ability to multitask and prioritize effectively.
• Willingness to collaborate across multiple internal teams.
• Ability to represent the voice of the customer within the business.

Job Overview

Employment Type: Indefinite Term Contract

Work Setup: Work From Home, Macedonia

Shift: Mid Shift, 11:00AM-7:00PM MK Time, Weekends Off

Exciting Perks Await!

• Private Medical Insurance
• Access to Sportmaster
• Career growth opportunities
• Global career exposure
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )

Join the Top 1% Talent. A Better Career. A Better Life.

At Emapta, we don't just offer jobs-we build long-term global careers for the top 1% of talent. As we expand into North Macedonia, we are committed to creating opportunities that go beyond employment: where you are valued, supported, and empowered to grow alongside some of the world's leading businesses.

With over 1,200 clients globally and a team of 12,000+ professionals across over 30 offices worldwide, you will be part of a high-performing, international environment without leaving your home country. Here, you are an extension of global teams, trusted to deliver meaningful outcomes and real impact.

If you are ready to elevate your career, work with purpose, and be part of a company that invests in your future.

# EmpoweringPeople # EmaptaEra