Medical Call Center Representative

Teamhealth

Call Center Coordinator

This is a FT remote position shift: Monday, Friday, Sunday: 4:30PM-1:00AM Eastern Time and Saturday 8:00AM-4:30PM Eastern Time; 32 hours per week. Training schedule: Monday thru Friday 11:00AM-3:00PM Eastern for 3 weeks.

Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active participant that helps facilitate communication between hospitals and providers by triaging and directing calls accordingly.

Essential duties and responsibilities:

Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
Responsible for triaging inbound calls for multiple TeamHealth facilities
Manage and maintain daily provider schedules for each facility
Responsible for relaying any daily schedule changes to staff
Responsible for relaying any schedule process changes to management
Responsible for relaying updated or new provider contact info to staff and management
Accurately document inbound/outbound calls
Accurately enter inbound/outbound calls into appropriate database
Perform other duties as assigned or requested by management

TeamHealth

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Vacancy posted 3 days ago

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