Brokerage Dispatcher Specialist

Job Description

Job Description

Benefits We Offer Include:

• Medical, Dental & Vision Insurance
• 401(k) with company match
• Employer‑paid life & disability insurance
• Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 24/7 Telemedicine & Employee Assistance Program
• Optional voluntary benefits (legal, accident, identity protection)
• Eligibility on the first of the month following your hire date

Purpose of Position:

This position will be responsible for developing relationships with customers and arranging freight transportation to meet their needs. The most successful freight brokers are comfortable working in a fast-paced environment and have exceptional problem solving and organizational skills.

Accountabilities:

• Provide superior customer service to both internal and external customers by exceeding their expectations
• Dispatch Company controlled freight and supported sales and commodity group managers.
• Negotiating rates with Carriers/Broker for expedited loads, re-routes, and new lanes
• Meet or exceed rate expectations as defined by corporate pricing
• Manage tendering process via TMS to route the lowest cost provider
• Maintain billing and dispatch accuracy of 98% or greater
• Dispatch/coordinating between carrier drivers/dispatch and sales
• Post freight on various load boards and call carriers/broker to book loads
• Confirming/verify rate via load tendering process
• Follow company policy for processes and procedures
• Managing demurrage, detention, layover, and other accessorial costs in accordance with company process and solve driver/carrier/broker issues
• Maintain on time Pick-Up and Delivery performance of 97% or better
• Update/track carrier/driver location information within company guidelines
• Back up other dispatch positions
• Assist Manager or Director, Logistics Services in leadership duties and reports when instructed
• Dispatching drivers/Carriers
• Make sure and coordinating between carrier drivers/dispatch and customers on load information
• Scheduling drivers/Carriers
• Problem solves driver/carrier issues
• Maintain on time Pick-Up and Delivery performance of 98% or better

Minimum Skills Required:

• Work hours – 50 + hours per week as needed
• High School diploma or GED, but college degree preferred
• 3-6 years of transportation and 3rd party dispatch experience in sourcing and developing carriers and routing.
• Work independently, great communicator & customer service skills
• Negotiation skills
• Problem solving/Investigation skills
• Ability to coordinate high volume phone skills
• Computer experience with Microsoft products like excel and email
• Accurate typing skills
• Preferred transportation experience
• High School Degree/ College Degree
• Data Entry & high-volume phone skills
• Good/Great Communicator & customer service skills
• Problem Solving/Investigation
• Computer experience, preferably brokerage or asset
• Ability to work in a fast-paced environment
• Ability to resolve conflicts
• Ability to organize/prioritize variety of tasks/projects
• MS Office Skills (Excel, Word, Power Point)

***Please note: This position does not qualify for relocation expenses. ***

Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh-cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts—available in over 80 countries worldwide. With operations spanning more than 35 countries, we’ve proudly been nourishing families for over 135 years.

We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values—Excellence, Care, Passion, Trust, and Creativity—we invite you to explore our career opportunities and join our FRESH team.