Customer Service

Benefits:

401(k)

Employee discounts

About the Role:

Babaco Alarm Systems is looking for a motivated and friendly Customer Service Representative to join our team in Carlstadt, NJ! In this role, you'll be the voice of our company, helping customers feel safe, supported, and satisfied every step of the way. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

Respond to inbound customer inquiries via phone, email, and other communication channels

Assist customers with account questions, service requests, and troubleshooting alarm systems

Process orders, schedule service appointments, and coordinate with field technicians

Maintain accurate customer records and update information in the alarm system

Resolve customer complaints professionally and efficiently to ensure satisfaction

Communicate product and service information clearly to new and existing customers

Follow up with customers to ensure issues are resolved and service expectations are met

Requirements:

Prior customer service a plus, Graduates welcomed will train fror this position

Strong verbal and written communication skills as well as strong Excel and Word a must

Proficiency with computers and ability to learn software quickly

Excellent problem-solving skills and a calm, professional demeanor

Ability to multitask and manage time effectively in a busy environment

Any technical or mechanical experience a plus, but not required

Team player with a positive, customer-first attitude

About Us:

We have been a trusted name in security solutions for decades,, proudly serving businesses across the United States with reliable alarm and safety systems. Our customers count on us for peace of mind, and our team is the reason they keep coming back. We foster a supportive work environment where employees are valued, trained, and given the tools they need to succeed.