Customer Service Associate

Vancouver Clinic is hiring a full-time Patient Service Specialist for our busy Call Center. This is a great opportunity for someone who enjoys helping others, pays close attention to detail, and takes pride in providing excellent customer service. In this role, you’ll schedule and reschedule appointments, assist with initial phone triage, verify and update patient information, gather details needed for appointments, and provide helpful directions. A strong candidate is dependable, organized, comfortable handling a high volume of calls, and able to communicate with patients in a warm, professional, and helpful way. Location: The VIC (18110 SE 34th Street – Vancouver, WA 98683) Schedule: Monday through Friday, 9:00a-5:30p Hiring range is generally between $19.38/hour to $22.20/hour, and placement in the range depends on an evaluation of experience. *This position is also eligible for the opportunity to participate in the Metric-Based Incentive Compensation Plan.* Requirements High school diploma or equivalent. Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred. Experience with multi-line phone system preferred. Excellent verbal and written communication skills. Ability to handle pressure situations while maintaining tact and diplomacy. Ability to work independently yet operates as an integral part of a team. Working knowledge of computers and basic software programs. Additional details: Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA). Pay Range: $18.70 - $26.17 The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Benefits medical dental vision life insurance AD&D long term disability health savings account flexible spending account employee assistance program multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.) We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements. Vancouver Clinic CARES! Compassion. Advocacy. Respect. Excellence. Safety. Our mission is to provide a culture of compassion and respect for our patients and for one another, while delivering excellent high-quality care. Our employees are vital to our growth and progress, and with that objective we embrace diversity and endeavor to create conditions that provide everyone with an equal opportunity to succeed in a safe environment. #J-18808-Ljbffr