Manager, Customer Service

JOB DETAILS Location: Davie, FL 33314; Position Type: Full Time; Job Shift: 1st Shift; Job Category: Non DOT - Safety Sensitive. SUMMARY The Customer Service Manager is responsible for program profitability and first level management of customer service activities of assigned product lines/locations required for gas turbine engines/components, including technical troubleshooting, problem solving. DUTIES & RESPONSIBILITIES Manage Customer Service staff and activities in assigned areas, including planning, leading, organizing and controlling such functions as: work assignments and performance management Ensure the proper staffing and training of their customer service positions with qualified and competent persons. Develop and Manage team to meet internal key performance indicators (KPI). Formulate departmental policies and procedures to achieve an efficient and standard workflow. Works closely with areas such as Sales, Operations, Engineering, QC, Materials and Finance to ensure both customer & company requirements are met or exceeded. Work with internal business partners to optimize workflow based on contractual and customer TAT commitments in accordance with contract specifications Manage customer business through the complete order cycle Manage priority of customer orders through all internal steps and departments. Manage to ensure business contract requirements are met and all customer KPI requirements are achieved. Promotes sales growth opportunities with customers to acquire new business opportunities. Partner with the Rotable Sales team to capture BER sales opportunities. Exercise good judgement and discretion when quoting and determining approval thresholds. Act as primary managerial contact point between customers, sales managers, & other operating groups. Assist with sales and program proposals for assigned customers. Other duties as assigned. QUALIFICATIONS Minimum Requirements: Bachelor’s degree or 6 years of relevant/technical work experience and 2-3 years of leadership experience OR an additional 2 years of specific work experience in lieu of degree. Experience and superior proficiency in MS Office, Adobe Proven strong interpersonal, verbal, and written communication skills in a customer support environment Demonstrated ability to prioritize and organize/meet deadlines Ability to travel Ability to work independently with minimal guidance Excellent communication, negotiation, and presentation skills. Strong analytical, critical thinking and problem-solving skills in a highly demanding environment Preferred Requirements: Master’s degree 8+ Sales/Customer Service experience in aerospace / MRO / Distribution 6+ years in the aviation industry 4+ years in a supervisory position Experience with ERP, Quick Aviation, Quantum, and Aeroxchange programs OTHER The selected applicant will be subject to a background check and drug testing. Equal Opportunity/Affirmative Action Employer. VSE considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. #J-18808-Ljbffr