Medical Receptionist

Benefits:

• 401(k) matching
• Paid time off

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

The Occupational Medicine Patient Services Representative is responsible for providing efficient, accurate, and professional front-office support for occupational medicine services across the Arvada, Thornton, and Lakewood clinic locations. Responsibilities include patient registration and check-in/check-out, insurance verification, payment collection, employer and workers’ compensation information processing, medical record maintenance, and coordination of patient flow.

This position serves as a key point of contact for patients, employers, and clinical staff, ensuring a positive patient experience while supporting timely delivery of occupational health services. The ability to travel between designated clinic locations as needed is required.

Essential Duties and Responsibilities

• Prepare clinic areas for daily operations by reviewing the facility, opening required computer systems and applications, and preparing patient registration packets and occupational medicine documentation.
• Greet patients and provide professional, courteous customer service to employees, employers, and other visitors.
• Register patients and verify identification, insurance coverage, employer information, and authorization or billing details as applicable.
• Accurately process occupational medicine visits, including workers’ compensation appointments, work-related injury evaluations, employment physicals, drug and alcohol testing, and other employer-directed services.
• Obtain and maintain required patient consent forms, employer authorizations, medical history documents, and other occupational health paperwork.
• Coordinate patient check-in and check-out processes to support efficient patient flow and timely access to services.
• Verify and update patient demographics, employer information, insurance details, and medical records to ensure accuracy and completeness.
• Determine, collect, and process patient payments when applicable, and assist with billing questions, payment discrepancies, and account follow-up.
• Communicate professionally with employers, insurance representatives, adjusters, and clinical staff regarding registration requirements, appointment coordination, and documentation needs, within applicable privacy and authorization guidelines.
• Assist with scheduling follow-up appointments, coordinating referrals, and responding to medical documentation requests in accordance with established procedures and privacy requirements.
• Ensure occupational medicine paperwork and records are routed to the appropriate clinical staff or authorized recipients in a timely manner.
• Balance daily patient charges and payments, including cash, checks, and credit card transactions, against system reports.
• Complete daily closing procedures, prepare required documentation, submit reports, and secure financial assets in accordance with established cash-handling procedures.
• Maintain organized, complete, and accurate patient records while protecting confidential medical and employment-related information.
• Travel between the Arvada, Thornton, and Lakewood clinic locations as needed to support staffing, patient services, and daily operational requirements.
• Adapt to varying clinic workflows and operational needs while maintaining consistent service standards across all locations.
• Follow organizational policies, occupational health procedures, confidentiality requirements, and applicable regulatory guidelines.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous medical clerical, medical receptionist, patient registration, or healthcare customer service experience preferred.
• Experience in occupational medicine, workers’ compensation, employee health, or employer-sponsored healthcare services preferred.
• Basic computer proficiency, including Microsoft Office and electronic medical records or practice management systems.
• Strong attention to detail and the ability to accurately process patient information, employer documentation, and financial transactions.
• Excellent customer service, communication, organizational, and interpersonal skills.
• Clear, professional telephone communication and the ability to interact effectively with patients, employers, and clinical team members.
• Ability to manage multiple priorities in a fast-paced clinical environment while maintaining accuracy and professionalism.
• Commitment to patient confidentiality and proper handling of sensitive medical and employment information.
• Reliable transportation and the ability to travel between the Arvada, Thornton, and Lakewood clinic locations as required.
• Professional appearance, dependability, flexibility, and a positive, team-oriented attitude.

Work Environment and Travel Requirements

This position supports occupational medicine operations at multiple clinic locations, including Arvada, Thornton, and Lakewood. Travel between these locations may be required based on staffing needs, clinic volume, and operational priorities. The employee must be able to work collaboratively with different clinical teams and maintain consistent patient service and administrative standards across all locations.