Office Coordinator - Inpatient Behavioral Health

Virtua Health Front Desk Coordinator

Location: Mount Holly - 175 Madison Avenue, Willingboro - 220 Sunset Road

Remote Type: Hybrid

Employment Type: Employee

Employment Classification: Regular

Time Type: Full time

Work Shift: 1st Shift (United States of America)

Total Weekly Hours: 40

This is a Hybrid position. Must be able to travel to the 4 hospital divisions and work flexible hours.

Summary: Coordinates, directs and monitors all daily operations of a practice front desk/physician practice under the close overview and supervision of the Office Manager/or Practice Administrator. Responsible for monitoring billing system reports to assure that all issues are resolved in a timely manner. Coordinates the flow of the office, reviews quality of work performed, addresses and trains staff in problem areas.

Position Responsibilities:

• Monitors and/or performs daily input of charges, payments, bank deposits by checking against daily report and updating computer system.
• Oversees daily completion of billing functions, ensuring that billing and accounting controls are in place by following policy and procedure.
• Monitors Practice Management reports, completes finance log and billing reports. Communicates and completes requests for VMG/IDX billing related issues.
• Provides administrative support to Physicians by typing correspondence and memos, posting and maintaining staff schedules and posting VMG-related information.
• Maintains practice PTO calendar, physician master schedules for patient appointments, procedures and surgeries as well as staff work schedules. Assists practice administrator with staff meeting minutes, preparation of meeting agendas, etc.
• Acts as a liaison between physician and patient by obtaining pre-certs and authorizations from insurers Acts as liaison between office personnel, Virtua and all external parties to ensure an Outstanding Patient Experience.
• Processes, and files, maintains contacts with vendors to ensure appearance, functionality and safety of the practice. Conversant with OSHA and CLIA regulations for free standing medical facilities.
• Maintains documentation of licenses and certifications (i.e. Safety Day Training, State Medical License, CDS and DEA license renewals, ACLS certification, etc.)
• Assists Practice Administrator with budget creation, monitoring expenses and reviewing monthly financial reports to ensure budget compliance. Reports variances and takes appropriate correction action.
• Responsible for ordering and maintaining par levels for office and clinical supplies.
• Additional responsibilities may include processing program registration fees, mileage, and business expenses for professional staff.
• Maintains office equipment and department/system policy manuals.
• Tracks and monitors support staff performance. Documents staff behaviors/skill set levels. Assists Practice Administrator with BPR preparation for support staff.

Position Qualifications Required / Experience Required:

2+ years of medical office experience required. 1-3 years lead or supervisory experience in a medical practice preferred. Knowledgeable in insurance (ICD-9 CPT coding, Medicare regulations, state regulations, JCAHO, CLIA, DOH and OSHA regulations preferred). Excellent customer service and communication skills. Required Education: High School Graduate or equivalent required. Associate's degree preferred. 4 year college degree a plus.

Hourly Rate: $21.85 - $32.83 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.