Creative Director, Content Center of Excellence

Job ID: R235864Posted: 2026-09-16Location: NY - New York (10173); IL - Chicago; GA - Atlanta; PNC Bank N.A. (PA375); TX - Houston; NC - Charlotte; PA - Philadelphia; PNC Place (DC037); PA - PittsburghSalary: $123,200.00 - $274,560.00Type: Full timeCountry: United States of AmericaCompany: PNCPosition OverviewPNC’s Content Center of Excellence (COE) is building out its founding leadership team, and our Creative Director role will drive how we come to life. We believe creative and design are critical to the growth of our business. This senior role sits at the intersection between marketing, communications, and product experience, setting the creative strategy, visual identity, and architecture across every digital touchpoint a prospect or customer will regularly encounter PNC through always-on content: PNC.com, social, video, editorial, thought leadership, among other experiences, regardless of campaign calendar. This is a role meant for a builder. The mandate spans strategy and production: setting a cohesive, visual point of view for content and experience, and creating systems to ensure art directors, copywriters, visual designers, video editors, and editorial teams are all executing against a high quality bar. The Creative Director will partner with Digital Experience to shape PNC.com’s visual and interaction language, and with Brand Marketing & Paid Media to keep enterprise brand expression and COE content operating as one system. Reporting directly to the Head of Content, this role builds and leads a team spanning UX design, visual/motion design, video production, copy/editorial, and art direction, and owns the craft and quality of everything the COE ships. Most importantly, this role requires someone with a clear POV, an understanding of culture, a sense of what good looks like, and a passion for teaching others the same. Key Responsibilities Visual Identity, Architecture & Strategy Define and own PNC’s visual identity system for owned content and PNC.com experiences, contributing to and translating brand strategy into a design language, component library, and standards that teams can execute against without a COE review on every asset. Guide the strategic direction of visual experience on PNC.com, working with experience designers and UX researchers on modules, page templates, and journeys. Build the visual through-line connecting PNC.com, social, video, and always-on content, so a prospect moving from a paid ad to an organic post to a product page experiences one point of view, not three. Produce hero assets, compelling direction, and design systems that can be used by agencies, creators, partners, and others. Owned & Always-On Content Production Lead creative direction for PNC’s owned content: organic social, editorial and video series, and the always-on content that fills the space between campaigns. Build a “studio” capability: video, design, and motion templates that scale across lines of business, while also being mindful of legal and compliance needs. Set production standards and briefing discipline for the in-house shooter/editor and motion design teams, from concept through final cut. Brand Partnership & Enterprise Consistency Serve as the COE’s connective tissue into broader MarCom teams so COE content and campaign/brand creative read as one enterprise system. Contribute PNC’s enterprise brand evolution. Represent creative and visual craft in governance forums so quality standards are enforced upstream rather than caught in review queues. Team Leadership Build and lead a team of visual designers and motion designers/video editors, setting hiring bar, briefing standards, and review rhythm Run critique as a craft discipline: direct, specific feedback that raises the bar. Develop the team’s judgment, not just its output, so standards hold when this role isn’t in the room. AI-Enabled Creative Workflow AI tools are already how you create. Operationalize AI tooling inside creative production to compress format multiplication (one approved concept into article, social, video, and paid variants) without degrading craft or introducing brand or compliance risk. Cross-Functional Operating Model You know to create systems. Build and operate inside the COE’s hub-and-spoke model: creating standards for other teams to use, while owning production against highest-visibility always-on work.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionEstablishes the strategic direction of the team. Responsible for the team's development and execution of all communications strategies to advance business priorities.Establishes and leads overall communication strategies; oversees the planning, research, and development of content for complex communication initiatives. Develops and implements measurement approach to determine the impact of communications plans and strategies.Leads in the resolution of issues. Develops and maintains client relationships with executives and all levels of management, providing counsel on all aspects of communications. Engages other parts of the organization to ensure strategic alignment, clarity, and accuracy of message. Directs, leads, and holds the team accountable for business analytics, reporting, and accountability framework to drive results and achieve successful integration of marketing and business strategies in support of business programs/initiatives. Responsible for performance management, continuous coaching and development of employees to ensure that they can achieve business results and adapt to evolving business strategies and financial industry changes.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsBranding, Change Management, Creative Process, Design Thinking, Digital Marketing, Media Relations, Prioritization, Strategic Communication Planning, Strategic PlanningCompetenciesBusiness Acumen, Continuous Transformation, Copywriting and Editing, Effective Communications, Effectiveness Measurement, Influencing Through Expertise, Organizational Communications, Organizational Savvy and Politics, Performance Management, Storytelling, Strategic ThinkingWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsPay TransparencyBase Salary: $123,200.00 – $274,560.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education.Application WindowGenerally, this opening is expected to be posted for two business days from 09/16/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at View email address on us.fitly.work. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on us.fitly.work and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.