Technology Support Analyst

Technology Support Analyst

Duration: 3 years

Location: 16080 Jim Banks Road, Gulfport MS 39503

Client: Southern Company

Job Description

Education

• A two-year degree in a technology-related field or equivalent military or work experience is required.
• A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred.

Knowledge, Skills, and Abilities

• Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
• Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees.
• Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills.
• Knowledge of existing and emerging information technologies.
• Ability to coordinate work across TO functions and share best practices within Southern Company for consistent TO operations.
• Understanding the business of partners and their local technical environment.
• Ability to manage small, local projects applying technology to business problems.
• Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds.
• Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
• Working knowledge of electric utility industry is a plus.

Behavioral Attributes

• Behavior consistent with Southern's values: Safety First, Trust, Superior Performance, and Total Commitment.
• Must be proactive, motivated, and self-directed.
• Proficient organizational skills and strong customer service orientation.
• Ability to manage multiple projects and tasks simultaneously.
• Must be able to build relationships with business partners and work effectively in a dispersed team environment.
• Provide specialized technical support as requested or needed.
• Seek opportunities to learn and transfer knowledge to others.
• Ability to prioritize work and complete assignments with some direction.
• Follows safe work practices.

Major Responsibilities

• Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F.
• Provide onsite technology support for the existing Control Centers.
• Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
• Manage implementation of OS and system patches/updates to minimize impact on operations.
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
• Work with the business and other TO departments for incident and problem resolution.
• Identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Build relationships with key business partners and act as a liaison between the business and TO.
• Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
• Provide technical support and consulting for employees at all levels, including executives.
• Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.