Fraud Operations Specialist

Payrate: $15.00- $17.00/hr.

Summary:
Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issues.


Responsibilities:

• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
• Evaluate trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Research and/or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations.
• Establishes and improves fraud-related processes.
• Identifies issues and recommends solutions on team projects.
• Must be able to work flexible schedules including nights, weekends and holidays.

Requirements:

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year's experience operating a computer in a Windows based environment
• One year's experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc.) Phone skills, typing skills and good communication skills (daily tasks) Phone calls, using slack to communicate with the team and reviewing documents to validate identity Preferred background/prior work experience.
• Customer service and call center skills Priority soft skills good tone and communication skills as well as listening skills Role will support Fraud Mgmt.

Pay Transparency: The typical base pay for this role across the U.S. is: $15.00- $17.00/hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.


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