Food Service Worker II

Food Service Associate

Join our Food & Nutrition Services team and play an important role in creating a positive dining experience for patients, visitors, and staff. As a Food Service Associate, you'll prepare and serve fresh meals, maintain a clean and safe kitchen environment, and help ensure every meal is delivered with quality, care, and excellent customer service.

Essential Functions:

• Prepare food service areas, equipment, and supplies for daily operations while following food safety and sanitation standards.
• Assist with preparing a variety of hot and cold foods, beverages, salads, sandwiches, baked goods, and other menu items.
• Set up and maintain serving lines, ensuring food is presented attractively and held at proper temperatures.
• Serve meals with friendly, efficient customer service while ensuring accurate portion sizes and presentation.
• Transport food, beverages, and supplies safely throughout the facility using carts or other designated equipment.
• Restock serving stations with food, utensils, trays, dishes, glassware, and condiments throughout each shift.
• Monitor food quality, temperatures, and inventory, reporting or removing spoiled food and identifying equipment or supply concerns.
• Maintain a clean, organized, and sanitary work environment by washing dishes, utensils, cookware, equipment, and work surfaces.
• Dispose of waste properly and follow all food safety, infection prevention, and sanitation guidelines.
• Work collaboratively with teammates to ensure efficient meal service for patients, visitors, and hospital staff.

Qualifications:

Education: High School Diploma or Equivalent preferred. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Experience in food service required.

Knowledge, Skills and Abilities:

• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Ability to follow routine verbal and written instructions.
• Ability to read and write.
• Ability to understand and follow safety procedures.
• Ability to safely use cleaning equipment and supplies.
• Ability to lift and manipulate heavy objects.
• Knowledge of food service lines set-up and temperature requirements.
• Skill in cooking and preparing a variety of foods.
• Knowledge of food preparation and presentation methods, techniques, and quality standards.

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 789 Central Avenue

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $17.71 - $22.76/Hourly

Grade: 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.