Customer Supply Chain Account Representative

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, Oxychem offers the opportunity to make a difference every day.

OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit oxychem.com for more information.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

The Customer Supply Chain Account Representative serves as a key liaison between OxyChem and its U.S. and Canadian customers, supporting the full order-to-cash process from order entry through shipment, invoicing, and issue resolution. This role partners closely with Sales, Supply Chain, and internal business teams to ensure customer needs are met, service expectations are communicated, and customer information is accurately maintained. The position requires strong communication, problem-solving, and relationship-building skills, along with the ability to support customer service initiatives and process improvement efforts.

Essential Job Duties:

• Represent OxyChem’s high standards of business conduct, create an exceptional customer experience, and promote a strong culture of safety excellence and environmental stewardship.
• Serve as a primary interface between OxyChem and corporate U.S. and Canadian customers.
• Collaborate closely with the OxyChem Sales Team and Supply Chain functions to onboard new customers and promote strong customer-supplier relationships.
• Drive internal activities associated with product delivery requests, from order entry in SAP through shipment and invoicing until customer satisfaction is achieved.
• Obtain and maintain essential customer and business-critical information in multiple systems.
• Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes and serve as a central resource for communicating with customers.
• Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order-to-cash process.
• Communicate financial information pertaining to invoices and billing formulas, and resolve invoice discrepancies.
• Champion customer needs within the OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions, and customer satisfaction data.
• Maintain a working knowledge of motor, rail, water, and pipeline transportation processes and systems to support assigned accounts.
• Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems.
• Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.
• Promote the adoption of key customer service offerings, such as vendor-managed inventory, ecommerce, online self-service, and paperless orders.
• Administer OxyChem business policies relating to sales orders, including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance.
• Participate on special project and process improvement teams.

Qualifications:

• Bachelor’s degree and two years of relevant experience, or a bachelor’s degree in Supply Chain Management.
• Proficiency in Microsoft Office applications.

Additional Desired Qualifications:

• Experience with Enterprise Resource Planning software, such as SAP/ERP, and Customer Relationship Management systems, such as MSDynamics, preferred.
• Knowledge of order processing, billing, manufacturing, transportation, and logistics processes preferred.
• Professional written and verbal communication skills.
• Ability to work well in a team environment.
• Detail-oriented, analytical, and organized, with a strong customer focus and aptitude for problem-solving and multitasking.
• Demonstrated interpersonal and influencing skills.

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Fraud Statement:

It has come to our attention that various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of OxyChem. Please be aware that these recruiting scams and communications do not originate, nor are they associated with our recruitment process. All OxyChem job postings and offers will require a completed application through our company website.

OxyChem does not charge a fee at any stage of the recruiting process. We will never:

• Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
• Use recruiting or placement agencies that charge candidates an advance fee of any kind or
• Request personal information such as passport and bank account details at an early stage of our recruitment process.

We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.