Automotive Service Manager - Joseph Automotive

Service ManagerJoseph Automotive is seeking an experienced and motivated Service Manager to lead our service operations and maintain the high standards our customers have come to expect. The ideal candidate will be a strong leader with a passion for customer service, operational excellence, employee development, and achieving departmental goals.As Service Manager, you will oversee all aspects of the service department, including staff leadership, customer satisfaction, technician productivity, financial performance, warranty administration, and process improvement.Key ResponsibilitiesLead and manage the daily operations of the service department to ensure exceptional customer experiences and efficient workflow.Recruit, train, mentor, and develop service advisors, technicians, and support staff.Drive department profitability through effective labor sales, parts utilization, and operational efficiency.Monitor and improve key performance indicators (KPIs), including customer satisfaction, technician productivity, labor gross profit, and repair order performance.Establish and maintain high levels of customer satisfaction by resolving concerns quickly and professionally.Ensure service appointments, workflow scheduling, and repair order processes are executed effectively.Oversee warranty administration and ensure compliance with manufacturer and dealership policies.Collaborate with Parts, Sales, and Fixed Operations teams to maximize dealership performance.Maintain a safe, clean, and organized work environment in accordance with company policies and industry regulations.Analyze service department reports and implement strategies for continuous improvement.Promote a positive, team-oriented culture focused on accountability, communication, and employee engagement.Ensure compliance with all federal, state, local, and manufacturer requirements.QualificationsPrevious automotive service management experience required.Proven track record of leading high-performing service teams.Strong understanding of dealership service operations, financial management, and fixed operations metrics.Excellent leadership, coaching, and team-building skills.Outstanding communication and customer relationship management abilities.Ability to effectively handle customer concerns and conflict resolution.Strong organizational, analytical, and problem-solving skills.Proficiency with dealership management systems (DMS) and service technology platforms.Results-driven with a commitment to operational excellence and continuous improvement.Professional appearance and demeanor.Valid driver's license with an acceptable driving record.Why Join Joseph Automotive?Family-owned and operated organization with a strong reputationCompetitive compensation and performance incentivesCareer growth and advancement opportunitiesSupportive leadership and collaborative cultureComprehensive benefits packageOpportunity to lead within one of Ohio's premier automotive dealership groupsEqual Opportunity EmployerJoseph Automotive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic.We are committed to maintaining a safe, professional, and drug-free workplace. Employment offers are contingent upon the successful completion of a pre-employment background check, drug screening, and verification of a valid driver's license with an acceptable driving record. Joseph Toyota of Cincinnati