Experienced Veterinary Receptionist

Experienced Veterinary Receptionist

Mooresville, North Carolina, United States

Brawley Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - 19 per hour, for each hour worked
• This is a full-time position, with a 4 x 10 schedule and availability needed MondaySaturday. Saturday coverage rotates approximately once per month the practice is closed the 1st and 3rd Saturdays of each month, so weekend commitment is minimal. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience REQUIRED
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to multitask and prioritize on a busy shift
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Brawley Animal Hospital?

Brawley Animal Hospital is a 3-doctor small animal practice in Mooresville, NC trusted by the Lake Norman community since 2004 and built by co-owners who genuinely love what they do. The clinic offers a full range of services including wellness, surgery, dentistry, in-house diagnostics, laser therapy, grooming, and nutrition counseling, all under one roof with a team known for going above and beyond for every patient who walks through the door.

Mooresville itself is one of the most desirable places to live in the Carolinas a lakeside community on Lake Norman, just 30 miles from Charlotte, with a strong local identity, outdoor recreation, and a lifestyle that's hard to beat. No on-call, no weekends (just a half-day Saturday once a month), and a team of long-tenured colleagues who chose to stay because this is genuinely a great place to work.

Ready to join a team that treats pets like family and people like professionals? Apply today!