Customer Support Representative
Full-time
AJ Media
You'll be the first line of defense and the last line of trust for our customers. From order inquiries to returns and escalations, you'll handle it all — with speed, empathy, and an obsession for getting it right. Respond to inbound customer inquiries across email, live chat, and social DMs with speed and accuracy Resolve order issues, shipping delays, returns, exchanges, and billing questions within SLA targets Proactively turn service interactions into retention moments — reduce churn through stellar support Escalate complex issues appropriately while owning the customer's outcome end-to-end Maintain a CSAT (Customer Satisfaction Score) of 90%+ consistently Identify patterns in customer is...
Vacancy posted 14 hours ago
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