Key Holder

Key Holder

Fallston, Maryland Retail

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary

Key Holders are responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

Job Functions

• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly

• Partnering with store management, coach all store staff on inventory management best practices as they apply to each person's job duties

• Partnering with store management help to train employees to maintain and update plan-o-grams throughout the store

• Execute the daily operational, day-to-day goals and priorities assigned by store management

• Assist in the training and development of peers

• Open and close registers

• Responsible for counting money and making bank deposits while manager on duty

• Protect company assets by following all loss prevention procedures; train staff on same

• Maintain an open and positive relationship with store management team

• Address all safety concerns immediately

• Report all incidents and accidents immediately and complete online report form

• Update store management team about the progress of the store and staff on a regular basis

• Actively participate in daily huddle meetings

• Ensure all receiving is completed in compliance with company procedures to maintain an accurate inventory

• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation

• Monitor all store transfers and expedite all outstanding transfers

• Responsible for opening and closing the store and securing all store assets

• Process damaged and defective goods in a timely and accurate manner

• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace Hardware

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

• Be "customer ready" whenever you are on the stage/sales floor

• Recommend related items when appropriate and executes S.A.L.E.S. process

• Maintain awareness of all promotions and advertisements

• Uphold merchandising and store cleanliness standards

• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

• Know the proper way to answer the telephone

• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor

• Advise store management of any pricing errors

• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keys

• Ensure all shipments are packed out in its proper home and all overstock is away

• Follow and enforce all policies in the company handbook

• Complete other duties as assigned

Qualifications

• Retail Sales experience 1 year (Preferred)

• Retail Math experience 1 year (Preferred)

• Leadership experience 1 year (Preferred)

• Bi-lingual (Preferred)

Physical Requirements

• Essential Physical Ability: Frequency - Requirement

• Walking: Frequent - Flat surfaces from point to point

• Standing: Constant - All work performed on feet

• Sitting: None

• Stooping: Frequent - To pick up cartons at floor level

• Reaching: Frequent - To a height of 6 feet

• Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

• Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.

• Pushing/Pulling: Frequent - Move hand jacks from place to place

• Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more

• Climbing: In-frequent - Stairs in storage rooms. ladders

• Vision: Constant - Read labels, recognize boxes, safety in working

• Hearing: Constant - Safety signals