Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2014 and is a close-knit team of three who take pride in professionalism, integrity, and strong customer relationships. Before becoming an agent, I spent 26 years with State Farm in various leadership roles across multiple departments, which gave me a deep understanding of the company and how to best serve both customers and team members.

I attended the University of Akron, where I studied Political Science. I’m also a military veteran and a big basketball fan. Discipline, teamwork, and commitment are values I carry with me from both my military and corporate experience.

I stay involved in the community as an active member of Delta Sigma Theta Sorority, Incorporated, and believe strongly in giving back and staying connected locally. For our team, we offer paid holidays, PTO, health benefits, and licensing reimbursement to support our team’s success and well-being.

Our office culture is professional, family-oriented, and fun. We value honesty, integrity, and a strong work ethic. We’re looking for someone who is reliable, people-oriented, and ready to be part of a supportive team environment. If you’re someone who takes pride in your work and wants to be part of a close-knit, professional culture, this could be a great place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Eudora Graffaree-Robinson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.