Bilingual Front Desk Receptionist

StartingPay :$22.81/hr,dependingonexperience22.81/hr,dependingonexperience Location In-officeatourSaintPaul,MNmainoffice Introduction The Front Desk Receptionist plays a key role in creating a welcoming, professional, and supportive environment for visitors, clients, and staff. As one of the first points of contact for ILCM, this position manages the organization’s main reception area, greets and directs guests, answers and routes phone calls, responds to general inquiries, connects clients with appropriate ILCM services and resources, and provides high-quality administrative support to help ensure smooth daily operations. The Front Desk Receptionistmaintainsorganizedsystems,assistswithschedulingandcommunications,handlesincoming andoutgoing mail,andcollaborates closely withprogram,legal,andadministrative teamstosupportclientservices and office needs. This role requires strong communication skills, sound judgment, attention to detail, and a customer-service mindset, as well as the ability to handle every call and client interaction with professionalism, discretion, confidentiality, and care. What'sinitforyou? Theopportunitytomakeanimpactinthecommunityby enhancingopportunitiesforimmigrants and refugees in Minnesota and North Dakota. Weprovidepaidleaveincludingthefollowing: Paid Time Off (PTO): Employees earn 12.5 hours per month during the first 2 years of employment(4weeks), 15.625 hours per month inyears2-5 (5 weeks), and 18.75hours per month after 5 years (6 weeks). Employees can carry over up to 80 hours of unused leave from year to year. EarnedSickandSafeTime(ESST):IncompliancewithMinnesotalaw,ILCMprovides employeeswithpaidsickandsafeleaveunderthispolicy.Employeesreceiveeighty(80) hoursofsickandsafetime,prorateduponcommencementofemployment.Unusedsick andsafetimewillnotbecarriedoverfromonecalendaryeartothe nextandwillnotbe paid out at the end of each year. Holiday Leave: Most major federal holidays are observed, including the days between ChristmasEveandNewYear'sDay.Inaddition,ILCMoffersonefloatingholidayandthe opportunity to exchange holidays that do not fall within an employee's religious or cultural background (i.e., alternative holidays). PaidFamily&MedicalLeave:ProvidedincompliancewithMinnesotastatute.Seethe Employee Handbook and Benefits Guide for additional information. Medical,dental,andvisioninsurancewithemployercontributions. SIMPLEIRAretirementplanwithemployermatch. FSAandHSAoptionswithemployercontributions.HSAisavailableonlytoemployees enrolled in the HSA medical plan. PetBenefits&PetDiscountProgramwithemployercontributions. Remoteconnectivitystipendof$50permonth. Paymentoforganizationalandmembershipdues. Trainingandprofessionaldevelopmentbudgetof$500peryear. WhyILCM? Youwillchampionsocialjusticeandcreatemeaningfulimpact.Yourworkdirectlysupport programs that change lives. You will work in a place that values diversity, equity, and belonging. We encourage new ideas,value multiple perspectives, and foster a supportive environment where each role matters. We offer competitive and transparent compensation. We aim to ensure that pay, benefits, and career progression reflect your contributions, impact, and market value. Youwillworkwithacommittedorganizationdedicatedtoservingandempoweringclients.ILCM’s values are grounded in respect for and partnership with our immigrant and refugee clients. PrimaryResponsibilities: Client&VisitorServices Answer all incoming calls during scheduled office hours, respond to general caller inquiries, and route calls appropriately. Providereferralswheneverpossibleorredirectcallsasappropriate. MaintaincurrentknowledgeofILCMprograms,services,referralresources,andfrontdesk procedures to provide accurate information and appropriately direct clients and callers. Office&Administrative Processincomingmailbydate-stamping,scanning,anddistributinggeneralcorrespondence; make occasional trips to the post office and FedEx as needed. Maintain a welcoming and organized reception area, including keeping informational materials stocked. Deliveroutgoingmailtothemailboxeachday. Maintainofficecopiers,includingrestockingpaper,changingtoner,andcoordinatingrepairswith vendors. Assistwithrequeststosendfilestoorretrievefilesfromstorage. Coordinate customer support with vendors, including submitting service tickets for technology and equipment issues such as the phone system, copiers, and postage meter. Assistwithroomreservationsandothercalendar-relateditems. Records&InternalControls Completeregulardataentryasneededorrequestedbymanagement. Completemonthlyreconciliationsofclientdocuments,filingfees,emergencybasic-Needspayments, and related records to support accuracy and strong internal controls. SecondaryResponsibilities Provideadministrativesupporttolegalteamsasneeded,includingassistingwithclientsignatures and handling immigration-related documents in accordance with established procedures. Participateinteammeetingsandmonthlyall-staffmeetings. Performotherdutiesandspecialprojectsasassigned. Serveasbackupforcoordinatinginterpreterrequests. Serveasbackupforcoordinatingtranslationrequests. ProvidebackupcoveragefortheIntakelineasneeded. Qualifications|Knowledge,Skills&Abilities Previous experience in professional administrative support, reception/front desk operations, or customer service. Experienceinalegal-servicesenvironmentpreferred;nonprofitorotherclient-facingprofessional office experience is also valuable. ExperiencewithLegalServerand/orothertimekeepingorcasemanagementsystemspreferred. Experienceworkingwithimmigrantandrefugeecommunitiesorotherculturallydiverse communities. Familiaritywithcommunityresourcesandreferralnetworksservingimmigrantandrefugee communities. ProficiencywithMicrosoft Office applications,includingWord, PowerPoint, Excel, Outlook, Teams,and SharePoint. Abilitytoquicklylearnandnavigatedatabaseprogramsusedtomanageclientandcontact information. Strongattentiontodetail,organization,andtime-managementskills,withtheabilitytoprioritize multiple tasks and consistently meet deadlines. Excellentinterpersonal,verbal,andwrittencommunicationskills,withastrongcustomer-service orientation, active listening skills, and the ability to build positive relationships with clients, partnering agencies, board members, volunteers, independent contractors, and staff. Abilitytoworkindependently,solveroutineproblems,andexercisesoundjudgment. Proactiveandreliableworkstyle,withastrongsenseofownershipandurgency. Abilitytoworkcollaborativelyasasupportiveandproactiveteammember. Ability to remain calm, patient, and professional whenassisting clients in high-volume, stressful, or sensitive situations and to follow established escalation and de-escalation procedures when appropriate. Commitmenttoserving low-income immigrantandrefugee communities andworking respectfullywith people from diverse economic, cultural, and ethnic backgrounds. ILCMisproudtoofferacompetitivecompensationpackagewhichincludesastarting salaryof $22.81/hr., dependingonexperience.Additionally,ILCMoffersacomprehensivebenefitspackageas described above. Not sure you meet all the qualifications? Let usdecide! Research shows that members of under-representedgroupstendtonotapplytojobswhentheythinktheymaynotmeeteveryqualification,when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. ILCMisanequalopportunityemployerandiscommittedtoprovidingaworkenvironmentthatis freefrom harassment and discrimination.ILCM provides equal opportunity to all applicants for employmentin accordance with all federal, state, and local laws and will notrefuse to hire any qualified individual,orotherwisediscriminateagainstanyindividualbyreasonofanemployee’srace,color,creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, status with regardtopublicassistance, or any other characteristicprotected by law. ILCMis committed toproviding all reasonable accommodationsrequired by law to qualified individuals with disabilities who are applicants for employment and/or who are employed at ILCM. #J-18808-Ljbffr Immigrant Law Center of Minnesota