Field Service Coordinator, West Coast

Description

Job Title: Field Service Coordinator

Department: Managed Program

Reports To: Managed Program Supervisor

FLSA Status: Exempt

Salary Grade: 14

Location : Remote - Ideal candidate will reside in major metro area of either Los Angeles or San Francisco/Sacramento. Candidates may be remote however if they reside near a distribution center, there may be an expectation to visit the physical location periodically.

Position Summary

The Field Service Coordinator is responsible for overseeing the performance, development, and overall effectiveness of Caesarstone's Managed Program fabricator network within an assigned region. This role supports both sales growth and service excellence through proactive management of installation partners, strong collaboration with Managed Program Retailers, and consistent alignment with Caesarstone policies, procedures, and operational standards.

This position requires a self-motivated, results-driven professional who can balance strategic oversight with hands-on field execution while driving continuous improvement across the regional fabricator network. Position requires 2 to 3 weeks travel per month.

Key Responsibilities
• Serve as the primary regional liaison between National Account Retailer field teams, the Caesarstone sales organization, and Managed Program fabrication and installation partners, ensuring clear communication and alignment
• Oversee and evaluate regional fabricator performance, driving consistent execution across sales support, service reliability, installation quality, and overall customer experience
• Delivering ongoing guidance, training, and program communication to fabrication partners to ensure understanding and adherence to Caesarstone Managed Program standards and best practices
• Lead the execution and tracking of corrective action and performance improvement initiatives to elevate fabricator performance and service outcomes
• Support network optimization by identifying, onboarding, and transitioning fabrication partners in response to evolving business and regional coverage needs
• Escalate and support the transition or replacement of fabrication partners whose performance does not meet program requirements, safeguarding service continuity and brand integrity
• Plan, facilitate, and participate in monthly and quarterly business reviews with fabrication partners, retailer field leadership, and the Caesarstone sales team to assess results and align improvement actions
• Coordinate and support retail store associate training initiatives in collaboration with National Account Retailer field leadership and Caesarstone sales partners

Act as a regional point of coordination for customer service issues, partnering with warranty and service teams to resolve installation, quality, and service-related escalations

Requirements

Qualifications
• Bachelor's degree or equivalent professional experience preferred
• 5+ years of experience in field operations, service management, installation management, or related roles within manufacturing, building materials, home improvement, or retail services
• Demonstrated experience managing third-party vendors, contractors, or installation networks
• Strong understanding of installation processes, service quality standards, and performance management
• Proven ability to manage multiple priorities across a large geographic region
• Experience working with national or strategic retail accounts preferred
• Proficiency with CRM systems, reporting tools, and Microsoft Office applications
• Ability to travel regularly within assigned region

Core Competencies
• Leadership & Coaching: Ability to influence, develop, and elevate performance across internal teams and external partners
• Relationship Management: Builds trusted, collaborative relationships with retailers, fabricators, and internal stakeholders
• Operational Excellence: Strong focus on execution, service quality, and continuous improvement
• Analytical & Strategic Thinking: Uses data and field insights to identify trends, risks, and improvement opportunities
• Communication Skills: Clear, confident verbal and written communication across all organizational levels
• Problem Solving: Proactive, solution-oriented approach to resolving service, installation, and customer issues
• Accountability & Ownership: Self-starter with a strong sense of responsibility and follow-through
• Adaptability: Comfortable navigating change, ambiguity, and evolving business needs
• Working Conditions

Working conditions require moderate lifting and mobility for up to 10 pounds at any given time.


Projected hiring salary range is between $56K-70K annually. * Based on experience and geography.

Equal Employment Opportunity Statement

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

OUR COMPANY VALUES

People First


We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability

Together, we take ownership of our actions, business, and future.

Innovation

We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit


We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements