Desktop Support Technician

Job Description

Job Description

Description

The Desktop and Client Services Technician is responsible for providing technical hardware and software problem resolution to all end user computer, peripheral equipment, and Audio Visual (AV) hardware to ensure operational excellence across all client locations. This position provides technical support by performing installation, diagnostics, repair and preventative maintenance of all client computing hardware, software, peripherals and AV communication equipment. Supports all IT hardware including, but not limited to workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Performs hard drive encryption of drives. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems.

Responsibilities include:

• Installs, configures, and troubleshoots corporate devices including but not limited to, client computing hardware, software, laptops, tablets, iPad’s, printers, peripherals, and audio/video systems.

• Configures, supports, and maintains Windows 11, IOS, and Android Operating Systems.

• Assists in technical evaluations of new and emerging AV products and recommends new technology for opportunities intended to improve the future AV architecture, performance, and services.

• Performs hands on problem resolution in matter of both technical and software support.

• Effectively evaluates, identifies, and resolves hardware and software failures.

• Maintains high level of customer support by delivering high-quality technical service to correct issues in-person onsite, remotely, via telephone, or email.

• Ensures highest Service Level Agreements (SLAs) are maintained by responding in a timely and professional manner to client inquires and issues concerning operation of production devices and software.

• Maintains appropriate security controls and access for user accounts and groups for various devices and software applications ensuring compliance with procedures and policies are executed.

• Coordinates activities with the IT Services Desk, Desktop and Client Support, Network Services, Infrastructure Services, IT Security, and other team members.

• Maintains inventory of computer and AV hardware, laptops, tablets, printers, peripherals and software license.

• Updates, maintains records and documentation pertaining to end users and vendor-related systems, equipment and devices.

• Coordinates warranty repairs if applicable.

• Assist in implementing system-level enhancements and new technologies.

• Performs other duties as required.

Skills

Desktop, Windows 10, Troubleshooting, Hardware, Office 365, Active directory, Deployment, Customer service, Printers

Top Skills Details

Desktop, Windows 10, Troubleshooting, Hardware, Office 365

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Charlotte,NC.

Application Deadline

This position is anticipated to close on Jun 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.