Patient Services Coordinator (PCC) | EPIC Experience Required AA2026

Job Description

Job Description

Position: Patient Services Coordinator (PCC)
Location: Issaquah, WA (Onsite)
Duration: 13-Week Contract
Schedule: Monday–Friday, 8:30 AM–5:00 PM
No weekends, holidays, or on-call requirements

Position Overview

The Patient Care Coordinator serves as the primary point of contact for patients, providers, and healthcare teams while ensuring a seamless patient experience throughout the clinic. This role includes front desk operations, patient registration, insurance verification, appointment scheduling, referral coordination, and supporting care delivery in a fast-paced medical environment.

Key Responsibilities

• Check in approximately 200–250 patients daily
• Verify insurance coverage and patient demographic information
• Schedule follow-up appointments, procedures, and referrals
• Coordinate patient care activities between providers, patients, and ancillary departments
• Ensure complete and accurate medical records are available for visits and procedures
• Facilitate communication between patients, providers, payers, and healthcare teams
• Support referral management and authorization processes
• Maintain confidentiality and comply with healthcare policies and procedures
• Deliver exceptional customer service using AIDET principles

Required Qualifications

• Minimum 1 year of experience in a medical or healthcare setting OR 2 years of customer service experience
• Experience with Electronic Medical Records (EMR), specifically EPIC (required)
• Strong customer service and communication skills
• Experience handling confidential information in a professional environment
• Ability to work effectively in a fast-paced clinic setting

Preferred Skills

• Medical terminology knowledge
• Understanding of CPT and ICD-10 coding
• Insurance verification and authorization experience
• Appointment scheduling and patient registration experience
• Strong organizational and multitasking abilities

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.