Account Manager

Job Description Serves as the designated Local Point of Contact for all Authorized Users statewide, supported by a designated backup.
Is available by phone 8:00 AM-5:00 PM EST and by email 6:00 AM-6:00 PM EST, Monday through Friday.
Processes service requests: acknowledges within three (3) business days, gives no-candidate notice within seven (7), and confirms selections within one (1).
Coordinates candidate submissions, interviews, and assessments at no cost to agencies, including emergency sourcing.
Oversees background checks, pass-through screenings, licensure verification, and certification tracking before start dates.
Conducts QA checks at the two-week mark and provides replacements within seven (7) calendar days to avoid invoice reductions.
Ensures timecard, invoice, overtime, and eVA purchase order compliance, including the 1,040-hour PO cap.
Manages contract transition, the kick-off meeting, quarterly DPS reviews, sales and surcharge fee reporting, and small business subcontracting reporting. Skill set info Public-sector temporary staffing account management.
Knowledge of eVA ordering, the Virginia Public Procurement Act, and the DGS/DPS Vendors Manual.
Understanding of pay rate, markup, and bill rate structures and of overtime and holiday billing.
Screening and employment compliance: background checks, E-Verify, EEO, and HIPAA/PII safeguarding.
Excel reporting, ATS/VMS, and timekeeping systems.
Strong communication, escalation, and multi-agency prioritization. Education Bachelor's degree in Business Administration, HR, Public Administration, or a related field, or equivalent staffing account management experience. Certifications (if required) Preferred: ASA Certified Staffing Professional (CSP), SHRM-CP or PHR, VCO/VCA or eVA training, and HIP wareness training. Documentation Required for submission Resume Work Hours s-needed ccount Manager Name (Proposal Team) Work authorization required US Citizen & GC Relocation is accepted No Remote work No dditional Notes if any Onsite


By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.