Administrative Officer 2

Salary: $60,538.00 - $92,010.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-52866-08640
Department: Department of Labor & Industry
Division: LI OUCTS ACD AUD SPT UNT
Opening Date: 06/30/2026
Closing Date: 7/14/2026 11:59 PM Eastern
Job Code: 08640
Position Number: 00144342
Union: Non Union
Bargaining Unit: A3
Pay Group: ST07
Bureau / Division Code: 00122499
Worksite Address: 651 Boas Street
City: Harrisburg, Pennsylvania
Zip Code: 17121
Contact Name: Meshal Ghori
Contact Email: View email address on click.appcast.io
Bureau / Division: Office of Unemployment Compensation Tax Services-Audit and Compliance-Administration Audit Support Unit


THE POSITION
Are you an experienced administrative professional looking for a new opportunity? The Department of Labor & Industry is searching for an analytically minded Administrative Officer 2 to join the Audit and Compliance Division. This position is responsible for analyzing data related to business tax records to identify categories of businesses which may have misclassified workers or are underreporting wages. Apply today and help move forward important auditing and investigative work across the Commonwealth.
DESCRIPTION OF WORK
This position supports the development and enhancement of data exchanges and audit processes that guide the identification and review of audit leads. It plays an important role in ensuring high quality results and maintaining compliance with federal and state requirements, leveraging this information to perform cross-matching with tax records and generate potential audit leads As an Administrative Officer 2, you will perform the following duties:

• Data Analysis: Analyze information from multiple tax related sources to identify potential audit leads that improve program efficiency
• Program Administration: Manage COMPAS audit system assignments, user accounts, settings and audit distribution to support monthly workload requirements
• Data Exchanges: Maintain and improve data sharing processes with state and federal agencies to support accurate cross matching and lead development
• Audit Review: Evaluate audit outcomes to identify deficiencies and provide recommendations that strengthen statewide audit performance
• Process Improvement: Assess investigative results and reporting needs to enhance overall auditing strategies and support compliance with TPS measures

Interested in learning more? Additional details regarding this position can be found in the position description
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week upon successful completion of the required training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: The starting salary is non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 1 for one full year or more?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting, or procurement?

• 3 years or more
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Master's degree or higher
• Bachelor's degree
• Some coursework
• None

06


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07



WORK BEHAVIOR 1 - COMPLIANCE
Reviews and evaluates programs and plans for compliance with established rules, regulations, policies, and quality assurance requirements. Develops immediate corrective action plans when issues of noncompliance are discovered. Follows up to ensure adherence.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I made changes when negative trends were identified.
• B. I have experience evaluating programs or plans to ensure compliance with established rules, regulations, policies, or requirements. I provided recommendations for changes when negative trends were identified.
• C. I have successfully completed college-level coursework related to contract management, contract law, quality assurance, or public administration.
• D. I have no experience or coursework related to this work behavior.

08


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to quality assurance.
3. The type(s) of recommendations you made.
4. Your level of responsibility.

09


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title
3. Credits/Clock Hours

10



WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Communicates with professional associations, government officials, and citizens to explain applicable laws, regulations, policies, and procedures. Utilizes customer service skills when dealing with adversarial situations.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience providing technical assistance regarding established policies and procedures AND answering questions related to laws and regulations.
• B. I have experience providing technical assistance regarding established policies and procedures.
• C. I successfully completed college-level coursework related to counseling, public speaking, or public relations.
• D. I have no experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to the technical assistance you provided.
3. Your level of responsibility.

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Compiles information for internal and external reports, manuals, letters, memoranda, notifications, market opportunities, training materials, policies, and procedures to record information, respond to correspondence, or disseminate information. Creates documents for review, approval, and distribution to a variety or audiences.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience writing documents to record information, respond to correspondence, or disseminate information. I was responsible for the final content of the document or report.
• B. I have experience drafting documents to record information, respond to correspondence, or disseminate information. Someone else was responsible for the final content of the document or report.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
• D. I have NO experience or training related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The specific duties you performed related to written communication.
3. The type(s) of documents you prepared.
4. Your level of responsibility.

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title
3. Credits/Clock Hours

16



WORK BEHAVIOR 4 - PROGRAM EVALUATION
Reviews and analyzes program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. Recommends new or updated policies or procedures that support the program goals and objectives.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I recommended new or updated policies or procedures to support program goals and objectives.
• B. I have experience analyzing program information related to overall progress, work strategies, policies, and procedures to identify program strengths, opportunities, and challenges. I reported my findings to someone else who was responsible for recommending new or updated policies or procedures.
• C. I have successfully completed college-level coursework related to program evaluation, program analysis, data analysis, statistics, logic, or business administration.
• D. I have no experience or coursework related to this work behavior.

17


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. The actual duties you performed related to reviewing and analyzing program information.
3. The recommendations you made.
4. Your level of responsibility.

18


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. Training Source
2. Course Title
3. Credits/Clock Hours

Required Question