Housing Advocate

Who We Are The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes! Public Service Loan Forgiveness (PSLF) qualifying agency JOB SUMMARY The Housing Advocate provides compassionate and professional support to individuals experiencing homelessness, ensuring they receive the resources and assistance needed during their stay. This role requires strong communication skills, the ability to regulate activities within the shelter, and a commitment to maintaining a safe and welcoming environment. Advocates observe shelter operations, maintain professional boundaries, and assist with facility upkeep while providing clear guidance to guests. Advocates offer crisis intervention, collaborate with emergency services, and serve as a trusted point of contact for guests. Location Gail Miller Resource Center (GMRC) Medically Vulnerable Population (MVP) St. Vincent De Paul Overflow (Vinnies) Connie Crosby Resource Center (MFRC) Pamela Atkinson Resource Center (PARC) Reports to Housing Advocate Supervisor Position Status Full-Time, Part-Time Shift Day Shift (7:00am-3:30pm), Swing Shift (3:00pm-11:30pm) Graveyard Shift (11:00pm-7:30am) Pay Grade and Starting Salary Grade 4, $16.80/hour FLSA Status Non-Exempt As an Advocate, you will: Provide quality customer service to our clients who may be in need of resources in addition to a warm bed for a night. Observe and help regulate activities at the shelter, ensuring rules and procedures are followed. Provide clear and specific information to residents and instruct residents of shelter rules/procedures. Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor. Answer phones, take messages, and respond to the public. Operate as part of a team that strives to serve the homeless in our community. As an Advocate, you will be trained to: Assist in resolving conflicts that may arise among residents. Write incident reports where appropriate. Maintain records of resident stays and maintain an accurate shelter log. Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement. * Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. What will make you a successful Advocate: Have excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy. Be able to multitask and remain calm in demanding and unpredictable situations. Have good computer skills. Be able to make sound decisions. Be open to learning how to achieve exceptional boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests. Have the ability to be culturally responsive and work with clients from different racial, socio-economic, and ethnic communities with respect and openness. Demonstrate an awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. Be willing to accept supervision and direction as well as constructive feedback. Have the desire and ability to work as part of a diverse and dynamic team. Be reliable and dependable. Be willing to learn and develop the ability to work from a Trauma-Informed Care framework. Familiarity with the Housing First philosophy. Must pass a pre-employment background check and drug screen. Education and Experience High School Diploma or GED required. Physical and Equipment Requirements Ability to lift 25 pounds Ability to stand and/or walk for an hour or more at a time #J-18808-Ljbffr The Road Home