Bellperson at InterContinental Washington DC - The Wharf

Bellperson at InterContinental Washington DC - The Wharf Hotel Brand: InterContinental Location: United States, DC, Washington Hotel: IC - Washington D.C. - The Wharf (WASHC), 801 Wharf Street SW, 20024 A luxurious hotel destination on The Wharf in Washington, DC, offering waterfront views and a full-service spa. About the Bellperson position As a Bellperson, you will assist incoming and outgoing guests with transporting luggage to and from guest rooms. A little taste of your day-to-day Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request. Ensure all claim checks are matched with luggage tag on the item being retrieved. Inform the Front Desk Manager or Manager on Duty and Security immediately of lost items. Deliver checked items to departing guests in the absence of a door or bell attendant. Maintain luggage and baggage storage room in a neat and orderly manner. Explain and promote hotel facilities, outlets, and services to guests and provide information on local attractions and activities. Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. Promote teamwork and quality service through daily communications and coordination with other departments. May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Perform duties which may include but are not limited to accepting dry cleaning from guests and securing for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. Perform other duties as assigned. Qualifications and Requirements High school diploma or equivalent, plus some guest service or hotel experience preferred. Must speak fluent English; other languages are preferred. Physical ability to carry, push, or lift items weighing up to 100 pounds. Ability to move about the public areas and handle luggage. Strong communication skills for interacting with clients, guests, and employees. Reading and writing abilities for completing departmental records/logs and reading signs. May be required to work nights, weekends, and/or holidays. What you can expect from us Hourly pay rate $16.00 in Washington, DC (salary may be adjusted). Comprehensive benefits package including paid time off, medical/dental/vision insurance, 401(k), and other benefits to eligible employees. Equal Employment Opportunity IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by welcoming diverse backgrounds, experiences, and perspectives. #J-18808-Ljbffr