VOB Specialist

Job Description

Job Description

VOB Specialist

Location: Boca Raton, FL (on-site)

Pay range: $20 - $23 (Based on Experience)

We partner with behavioral health programs to deliver hands-on, process-driven

operational support that strengthens execution and outcomes. We’re hiring a VOB

Specialist to execute benefits verification and payer communication that directly

impacts admissions flow and financial clearance. This role is built for someone who can

work quickly and cleanly: gather the right details, ask the right questions, document

everything clearly, and keep follow-ups moving until the loop is fully closed. This role is

ideal for someone who values structured workflows, consistent follow-through, and

getting the details right the first time. If you’re uncomfortable with frequent payer calls,

time-bound documentation, or fast-paced execution, this role isn’t a match.

What You’ll Do

Complete benefits verification with accuracy:

● Confirm coverage details, deductibles, coinsurance, and out-of-pocket amounts

● Verify behavioral health coverage, level-of-care eligibility, and service limitations

● Identify admissions requirements and any restrictions that impact scheduling

● Ensure verification is complete and accurate before handoff

Communicate directly with payers:

● Call insurance companies and navigate payer portals daily

● Ask clear questions to confirm benefit language and authorization rules

● Resolve discrepancies and clarify conflicting payer information

● Obtain and document reference numbers for every interaction

Document clean, complete benefit summaries:

● Enter structured benefits breakdowns into EMR/tracking tools

● Capture reference numbers, call notes, and payer guidance clearly

● Maintain consistent formatting to support admissions and billing

● Ensure documentation is accurate, complete, and audit-ready

Maintain follow-up ownership:

● Track pending items, authorization requirements, and missing details

● Maintain follow-up queues until benefits are fully verified and resolved

● Close loops quickly and escalate issues when needed

● Keep your worklist clean

Support intake/admissions handoffs:

● Deliver clear benefit outcomes and financial clearance status

● Communicate next steps and barriers so admissions can move quickly

● Ensure admissions teams have everything needed to proceed confidently

● Support fast, clean client intake through tight handoffs

Escalate issues early:

● Flag unclear benefits, missing information, or urgent barriers immediately

● Escalate discrepancies before they delay admission timelines

● Communicate blockers to leadership with clarity and urgency

● Support the team by catching issues before they become problems

Requirements

Experience

● 1–3+ years in benefits verification, intake coordination, or insurance-facing

operational roles

● Behavioral health (SUD/MH) experience preferred but not required

● High comfort managing multiple cases daily with accuracy and urgency

● Strong communication skills and ability to resolve payer questions confidently

Education / Training

● High school diploma required; Bachelor’s preferred (or equivalent experience)

● EMR experience and ability to work in structured systems strongly preferred

● Understanding of authorizations, payer benefit structures, and admissions

workflows is a plus