Remote 24/7 Service Desk Lead ITIL & Reporting
SAIC
SAIC is seeking an experienced Service Desk Team Lead to oversee a 24/7 operation, supervise analysts, and ensure SLA compliance within an IT outsourcing environment. The role centers on leadership, incident handling, and performance reporting.
Strong ITIL v4 and HDI Manager-Level credentials are required, along with hands-on experience with ServiceNow and Genesys reporting. Remote work options exist; expect collaboration with clients and management across shifts.
#J-18808-LjbffrVacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Remote 24/7 Service Desk Lead ITIL & Reporting in United States vacancy
- ...currently seeking a driven Service Desk Lead to join our team... ...managing telephone, email, remote, desk‑side, hardware,... ..., analytical, and reporting skills. Ability to support... ...is required. ITIL certification is desired... ...scheduling for normal hours, 24/7 critical support,...Remote work
- Verathon, Inc. is seeking a Senior Service Desk Technician in Bothell, WA to... ...staff. The role coordinates 24/7 coverage across Bothell, Burnaby, and Amsterdam, while reporting metrics and driving automation... ..., strong communication, and ITIL/ITSM familiarity. #J-18808-Ljbffr...Suggested
- ...—for generations. The IT Service Desk Lead is responsible for leading the... ...for the organization’s remote locations, including offices,... ...indicators (KPIs) and provide regular reports on ticket volumes, resolution... ..., and ensure alignment with ITIL or other service management...Remote workFull timeFlexible hours
Arhaus
Ohio5 days ago - ...DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help... ...procedures, and performance reporting. The Service Desk Lead is... .... This position is fully remote. Duties &... ...~ Strong understanding of ITIL v4 processes including incident...Remote workFor contractorsLocal areaShift work
$80k - $120k
...Trust Potential for Remote Work: ORA_ON_SITE... ...seeking an experienced Service Desk Team Supervisor to... ...daily operations of a 24/7 Service Desk, lead a team of technical support... ...ad-hoc operational reports utilizing ServiceNow... ...Champion ITIL v4 best practices and...Remote workFull timeFor contractorsShift workRotating shift$97.19k
...About DMI DMI is a leading provider of digital services and technology... ...organized Service Desk Lead to oversee our... ...infrastructure. Reporting & Continuous Improvement... ...Certifications such as ITIL, CompTIA A+, or... ...position. Location: Remote, US Minimum Salary...Remote workContract workFor contractorsDigital Management
McLean, VA2 days ago$61.6k - $129.3k
...: Enterprise Service Desk Shift Lead Job Category: Information Technology Time... ...performance indicators (KPIs), reporting on trends and recommending... ...management principles and ITIL framework Excellent customer... ...in ticketing systems and remote support tools and experience...Remote workFull timeContract workWork experience placementLocal areaFlexible hoursShift workCACI
Doral, FL6 days ago- ...Information Technology Service Management (ITSM)... ...Tier 1 (IT Service Desk). To maintain a... ...Information Library (ITIL) as the standard for... ...supporting remote and on-site customers... ...ticket closure, and to report customer satisfaction... ...government task lead are amended or developed...Remote workFor contractorsImmediate start
Science Applications International Corporation
Oak Ridge, TN8 days ago - UDT is a leading technology enabler, dedicated... ..., and managed services, ensuring that our... ...Miramar, FL.Service Desk ManagerThe Service... ...experience using data, ITIL/ITSM best... ...requirements.Manage remote, hybrid, and in-office... ...and post-incident reporting.Achieve and exceed...Remote workCurrently hiringWork at officeWork visaAll shiftsShift workNight shiftWeekend work
UDT
Miramar, FL9 days ago $89.26k - $151.74k
...is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled... ...technology program. Reporting to the Program Manager, this... ...client stakeholders. Apply ITIL-based service management practices... ...$89,261.00 - $151,744.00DC Remote Office (DC99)...Remote workFull timeContract workWork experience placementWork at officeLocal areaICF
Washington DC4 days ago$110k - $130k
DescriptionWe are seeking a hands-on Service Desk Manager to lead and grow our end-user... ...hygiene, queue management, reporting, and process... ...environment - corporate offices, remote users, and field locationsFamiliarity... ...)Relevant certifications (ITIL, CompTIA, Google Workspace...Remote workPermanent employmentWork at officeWeekend workTEKsystems
Mc Lean, VA6 days ago- ...Support International is seeking a Manager, Workforce Operations and Service Delivery to lead 24/7 hotline staffing, training, and operational performance across the NMMHH. This remote role reports to senior leadership and partners with clinical and services teams to...Remote work
Postpartum Support International
Salem, OR5 hours ago - ...commercially aware Technical Support Manager to lead our 24/7 global support operations. This is a... ...role, with direct experience managing remote or offshore technical teams in a 24/7... ...building and scaling support operations (ITIL or similar process-framework experience...Remote work
Teal Communications
Kirkland, WA3 days ago - ...Leading the Learner Helpdesk and Collaborator Service Desk, the full-time IT Support Manager will deliver... ...asset management in a remote role with occasional in... ...practices aligned with ITIL, including incident and... ...effective workflows and reporting Lead, coach, and develop...Remote workFull timeWork at office
Virtual Vocations Inc
United States3 days ago $141.61k
...DMI is a leading provider of digital services and technology solutions, headquartered... ...a Sr. Service Desk Shift Lead to join us... ...coverage to maintain 24/7 operational support.... ...capabilities. Generate reports and analyze service... ...Skills/Certifications ITIL Preferred Citizenship...Shift workDMI
Atlanta, GA3 days ago- ...CACI International Inc. is seeking a Senior Service Desk Lead to guide a high-performing team supporting the Department of State under the GMOS contract. The role emphasizes ITIL governance, incident, change, and notification management to ensure resilient IT services...Contract work
CACI International
Ashburn, VA2 days ago - ...support to Milsoft customers, including troubleshooting, problem resolution, and system maintenance in a 24/7 environment. You will communicate via phone, email, and remote tools, and may travel and perform after-hours on-call duties. You will document interactions in the...Remote work
Milsoft Utility Solutions
Abilene, TX4 days ago - ...Systems (MPS) is a leading manufacturer of... ...maintain electrical services to consumers worldwide... ...locations. Reporting to the Senior Manager... ...simply as local help-desk technicians.... ...seamlessly between remote and onsite support... ...enterprise rollouts. ITIL or comparable...Remote workLocal areaWorldwide
- ...Designs, Inc. (NDi) is a leading Federal contractor... ...seeking an experienced Service Desk Manager to lead enterprise... ..., and performance reporting. The successful candidate... ...excellence through ITIL best practices, process... ..., email, portal, and remote support services. Promote...Remote workFor contractors
$111.16k - $150.39k
...Job Family: Technical Support Services Job Qualifications: Skills:... ...Description GDIT is seeking a Service Desk Team Lead to supervise a mid-sized team... .... Simulate or replicate user-reported problems to identify root... ...experience required ITIL 4 or ITIL 5 Managing Professional...Remote workTemporary workLocal areaImmediate startWorldwideFlexible hoursWeekend work- ...CACI International Inc is seeking a Senior Service Desk Lead in Ashburn, VA, to guide a high-performing team under the GMOS contract for the Department of State. The role emphasizes ITIL-based operations, incident/problem/change management, and close collaboration with...Contract workFlexible hours
CACI International
Ashburn, VA2 days ago - Service Desk Manager Unissant, Inc. delivers innovative capabilities... ...and Responsibilities: Lead and manage the service... .... Prepare regular reports on service desk... ...Licenses and Registrations: ITIL Foundation certification... ...Government facilities, remote locations, or approved...Remote workFor contractorsWork experience placementWork at officeLocal areaFlexible hours
- ...Jobgether SRL is seeking a Senior Manager, Travel Services based in the United States. The role leads multiple travel-support teams in a 24/7 environment, driving service quality, operational performance, and customer satisfaction. You will shape processes, coaching...Remote work
Jobgether SRL
New York, NY5 days ago - Verathon is seeking a Senior Service Desk Technician to join the IT team in Bothell, WA. You will act as the final escalation point for complex... ...coverage across Bothell, Burnaby, and Amsterdam. You will report on Service Desk metrics and drive process improvements,...
$150k
...Information Technology Services Division is seeking... ...to oversee a 24/7 operational execution... ...the Tier 1/2 Service Desk, Field Technician Unit, Remote and Operations Unit.... ...25,000 endpoints. Reporting directly to the Director... ...following duties: Lead and manage the day-to...Remote workFull timeWork at officeFlexible hours- ...Senior Account Executive-Court Reporting Now Hiring: Senior Account Executive-Court Reporting (fully remote) in Chicago, IL! Apply now with 24/7 PT. Responsibilities: - Perform job-specific duties - Maintain accuracy - Work with team Requirements: - Relevant experience...Remote jobImmediate start
- ...Years in Operations / Service Management... ...Operations: 24/7 Incident Management... ...vehicle telematics and remote services. Must-Have... ...Preventive Actions (CAPA) ITIL Incident, Problem &... ...& Incident Reporting Connected Car &... ...potential outages. Lead incident response...Remote work
Tech3pillars Technologies
Irvine, CA3 days ago $97k - $135k
...Experience: Senior IT support or service-desk experience leading customer-facing technical... ...follow-up, and performance reporting to minimize user downtime,... ...Qualifications • ITIL Foundation/Managing... ...with endpoint management, remote support, knowledge management...Remote workTemporary workFlexible hours- ...-getter to join its team as a reporter. The ideal candidate will have... ...County), most positions offer remote or hybrid work options. Flexible... ...the news business, which is 24/7, but most positions are not Monday... ...off, depending on years of service with the company. Medical...Remote workFull timePart timeLocal areaWork from homeMonday to FridayFlexible hours
Rappahannock Media/InsideNoVa
Warrenton, VA5 hours ago - ...for the Hardware Sales team in a US East remote/part-time role. You will support the... ..., and help automate sales processes and reporting. Strong MS Office skills and NetSuite CRM... ...orders and RMAs, and assisting technical communications for services. #J-18808-Ljbffr...Remote workPart time
RF-SMART, a division of ICS
Jacksonville, FL3 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote 24/7 Service Desk Lead ITIL & Reporting. Be the first to apply!
Related searches
- customer technical support manager United States
- global technical support manager United States
- service desk manager United States
- IT support manager United States
- software engineering manager remote United States
- remote recruitment consultant United States
- remote data manager United States
- business intelligence analyst remote United States
- benefits specialist remote United States
- remote video game United States