Lead Service Technician

Lead Service Technician

Jacksonville, Florida

Perform repair and maintenance work on mechanical and electrical equipment. Analyze and recommend solutions for customer equipment problems and breakdowns. Provide assistance to all other service technicians and aid in the apprentice and new technician evaluation process. Communicate with customers in a timely and professional manner and conduct all work with efficiency to contribute to the reputation, growth, and profit of Lift Power Inc. Retain the ability to work on multiple primary duties at any given time.

Requirements

Repair and maintain lift trucks and other equipment

Analyze and diagnose customer equipment problems and breakdowns

Recommend correct service and repair actions to resolve equipment performance problems

Repair or modify equipment to solve performance problems as dictated by equipment analysis

Perform scheduled equipment maintenance per customer contracts

Act as the first responder for all technician questions

Be the first call from technicians needing technical help both during and after business hours

Take occasional after-hours service calls when necessary

Assist in technician new hire training processes

Perform a minimum of two (2) PM audits per month focusing primarily on apprentice and new technicians

Assist management in apprentice and new technician evaluation process

Assist Field Service Supervisor in customer quote process

Maintain good customer relations

Document all "lead tech" time

Communicate with Service Department and Manager

Follow all company policy