Customer Service Representative

Customer Service Representative

United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience. Job requirements include answering inbound calls and responding to customer inquiries regarding home repair and maintenance services, scheduling service appointments and coordinated technician dispatch, providing customers with service estimates, pricing information, and timelines, collecting and documenting detailed job descriptions to ensure accurate work orders, maintaining customer records, invoices, and service history in company database, following up with customers after service completion to ensure satisfaction, resolving customer concerns or complaints in a professional and timely manner, communicating with technicians to update customers on arrival times and job status, managing daily scheduling to maximize technician efficiency and productivity, assisting with upselling additional services when appropriate, and maintaining a friendly, professional tone to build strong customer relationships.

Pay and Shift: Monday Friday 8am 5pm, pay starts at $17 per hour. Requirements include a high school diploma or equivalent, reliable transportation, previous experience in a front office or Customer Service role, ability to pass a background check, ability to multi-task, general construction knowledge, exceptional time management, communication, and customer service skills, strong verbal and written communication skills, computer & software knowledge (Microsoft Suite), high level of accountability, efficiency, and accuracy, and strong sales skills are a plus.

Perks & Benefits include unlimited referral bonuses! (Each referral you send that works 40 hours you will receive $40, when they reach 100 hours you will receive an additional $100), medical (after 60 days on assignment), and weekly pay via direct deposit or pay-card.