Quick Lane Service Advisor

Service Advisor OpportunityThe Quick Lane of Canton is searching for an experienced Service Advisor to join our team. As part of the Hines Park Automotive Group, there is a lot of room for growth and opportunity to develop your career. The ideal candidate will be friendly, organized, and motivated to give our clients the best possible experience. Although a good portion of our business is Ford/Lincoln, The Quick Lane of Canton services all makes and models! We have a large book of clientele and repeat clients, and are still growing, so we are needing someone that can handle a fast paced environment and a decent work load.What We OfferMedical insuranceDental and vision insurancePaid vacation time401(k) plan with employer matchGrowth opportunitiesFamily owned and operatedGreat work environmentTeam environmentEmployee pricing on vehicles, services and partsResponsibilitiesEnsure that customers receive prompt, courteous, transparent and effective serviceWrite accurate repair orders and get all clients approval before beginning work on their vehiclesTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsure the daily inventory of technicians' time is consistently sold to service customersAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain Customer Success Index at or above company standardsAssist in diagnosing vehicle problems; order parts and tools as necessaryReinforces company policies and adheres to company standardsEncourages compliance with applicable laws and regulationsQualificationsOrganized and friendly personalityTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceBasic knowledge of how a vehicle worksPrevious experience as a Service Advisor is preferred, Ford or Lincoln experience is a plus!Consistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.