Service Advisor

Experienced Service Advisor Wanted at Suburban Plymouth CadillacAre you an automotive professional with a proven track record in service writing? Do you know how to build trust with customers, keep repair orders running smoothly, and communicate confidently with technicians? If so, Suburban Plymouth Cadillac is the store for you!We're home to some of the most iconic vehicles in the industry, and we're looking for an experienced Service Advisor who can hit the ground running and deliver the level of service our customers expect.What You'll Do:As a Service Advisor, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.Responsibilities include:Initiate service and repair orders based on customer concerns and vehicle performanceVerify warranty and service contract coverageBuild accurate repair estimates including labor, parts, and deductiblesCommunicate service needs clearly to both customers and techniciansKeep customers informed throughout the repair process—status, costs, and service timelinesAdminister manufacturer warranties for eligible repairsMaintain detailed and up-to-date customer recordsPromote current service specials and build long-term customer relationshipsWhat You Bring:Proven experience as a Service Writer or Service AdvisorBackground as an automotive technician is a plusStrong customer service and communication skillsAbility to manage multiple priorities in a fast-paced environmentSolid understanding of automotive systems and repair terminologyValid driver's license and clean driving recordWhy Join Us?Work with a professional and supportive service teamAccess ongoing training, career development, and advancement opportunitiesCompetitive pay and benefits packageMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.