Customer Success Manager ($130-160K + Equity) at Plain

Overview This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Position Customer Success Manager ($130-160K + Equity) at Plain - VC-backed customer support platform Company Description Company Description: Plain - $24M+ Series A platform for technical teams backed by Index Ventures and Battery Ventures. Job Description As the second Customer Success Manager, you will be "customer zero," using Plain’s own platform to support high-growth teams like Cursor and Raycast. You’ll bridge the gap between sales and engineering, defining the CS playbook from scratch while directly influencing product roadmaps through your own daily usage and customer insights. Why this role is remarkable Be "customer zero" for the product you manage, providing internal feedback to design and engineering teams while using the platform daily to support clients. Join an intentionally small, high-impact team backed by $24M+ from premier investors like Index Ventures and Battery Ventures, working alongside veterans from Superhuman and Figma. Define the entire CS function from the ground up, including segmentation strategies, renewal playbooks, and education programs for a technical user base. What you will do Lead end-to-end onboarding for high-value technical customers, gathering sales context and building deep relationships to drive early product adoption. Manage the full post-sales lifecycle including renewals, expansions, and uncovering new use cases in partnership with the sales and product teams. Act as the primary voice of the customer by triaging escalations, summarizing feedback, and advocating for feature priorities during product roadmap discussions. The ideal candidate 2-3 years of experience in Customer Success or post-sales at an early-stage B2B SaaS company, ideally within a product-led growth environment. Exceptional product intuition with the ability to translate technical customer feedback into actionable insights for engineering and design teams. Comfortable working in a hybrid San Francisco environment with a "builder" mindset, capable of creating structure and processes where none currently exist. Who are Jack & Jill? Ok, I\'ll go first. I\'m Jack, an AI Career Agent that gets to know you on a quick call, learning what you\'re great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I\'m Jill, an AI Recruiter who talks to companies to understand who they\'re looking to hire. Then I recruit from Jack\'s network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website . Step 2. Click 'Talk to Jack' . Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you\'re a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn\'t a trick. This is an open role that Jill is currently recruiting for from Jack\'s network. Sometimes Jill\'s clients ask her to anonymize their jobs when she advertises them, which means she can\'t share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn\'t much we can do about it. Closing Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we\'re giving his services away for free. #J-18808-Ljbffr Jack & Jill/External ATS