Customer Service Representative

Job Description

Job Description

A landscaping company is seeking a Customer Service Representative to join their team! This individual will enter orders for customers who call to submit an order and answer customer questions via telephone and email. They will also provide product information, work to resolve any problems that our customers might face, and conduct other office and customer-related tasks with accuracy and efficiency. Our best CSRs are genuinely excited to help customers. The goal, of this career position, is to ensure excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

•Manage incoming phone calls.

•Process customer's orders.

•Assist other team members in accomplishing company goals.

•Build customer confidence and trust by providing accurate and timely responses to inquiries.

•Handle customer complaints and provide appropriate solutions and alternatives to ensure resolution and customer satisfaction.

Skills

•Ability to multi-task, prioritize, and manage time effectively.

•Strong phone contact handling skills and attentive listening.

•Excellent communication and written skills

•Proven customer support experience or experience as a client service representative is a benefit but is not required.

• Strong verbal and written communication skills with the ability to interact professionally with customers.
• Ability to manage several tasks at once, stay organized, and adjust priorities in a busy setting.
• Experience in customer service, call center support, or order entry is preferred.
• Comfortable handling inbound calls and making outbound calls when follow-up is required.
• Ability to resolve customer issues effectively while maintaining a calm and customer-focused approach.
• Basic computer proficiency and attention to detail for accurate data entry and record handling.