Help Desk Specialist

3 days ago Be among the first 25 applicants Direct message the job poster from Data Intelligence, LLC Data Intelligence, LLC is seeking a highly skilled and motivated Help Desk Specialist to support mission-critical IT operations for the United States Marine Corps in Quantico, VA. The ideal candidate will have demonstrated leadership experience in managing technical personnel and service desk operations, along with a strong understanding of business process management. This role is ideal for professionals with deep experience in IT service management, a proven ability to lead teams, and the ability to operate in a high-security, high-stakes environment. Key Responsibilities: Provide Tier I–III Help Desk support in accordance with ITIL v4 best practices. Lead and mentor a team of technical support personnel to ensure service desk excellence. Manage and improve ITSM processes using tools such as the BMC ITSM Suite and HP Software solutions (BSM, UCMDB, OMW, NNMI, SiteScope, etc.). Coordinate issue resolution, track performance metrics, and escalate issues as needed. Create and maintain documentation within SharePoint and other knowledge management systems. Collaborate with cybersecurity and operations teams to ensure secure and stable IT environments. Oversee ticket lifecycle management to meet service level agreements (SLAs). Participate in planning, testing, and deployment of new technologies and processes. Support enterprise systems, including IBM Mainframe utilities and BMC Atrium. Ensure compliance with DoD and USMC cybersecurity and IT governance policies. Required Qualifications: Experience: Minimum of five (5) years of experience leading technical personnel in business process management and/or a service desk environment. Clearance: Active Top Secret/SCI (TS/SCI) security clearance. Certifications (required): ITIL v4 Foundation Certificate Preferred Technical Experience with Tools Including: BMC ITSM Suite and BMC Atrium HP Business Service Management (BSM), UCMDB, OMW, NNMi, SiteScope HP Universal Discovery, SHR, SHA, SHO, RUM Microsoft certifications (MCP, MCSD) IBM Mainframe Utilities Microsoft SharePoint administration Join a mission-driven team where your cybersecurity expertise directly supports U.S. national security. At Data Intelligence, LLC, we offer competitive compensation, a collaborative culture, and the opportunity to work alongside top talent in support of our country’s most critical operations. Data Intelligence, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at Data Intelligence, LLC by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Disability insurance Tuition assistance Get notified when a new job is posted. Sign in to set job alerts for “Help Desk Specialist” roles. Fairfax, VA $40,000.00-$80,000.00 1 month ago Helpdesk Analyst (Full-time, Remote) (First Shift 6:00am-2:00pm EST) Fairfax, VA $40,000.00-$80,000.00 1 month ago Fairfax, VA $108,000.00-$156,000.00 1 month ago Help Desk Support Services Specialist- Intermediate Customer Technical Support Specialist (Help Desk or NEN) (2907*) Customer Technical Support Specialist (Help Desk) - (NSWCDD-Dahlgren) King George, VA $60,000.00-$150,000.00 3 days ago Junior Helpdesk Support Services Specialist Senior Customer Technical Support Specialist (Help Desk) (2910*) Help Desk Support Specialist - Journeyman Dahlgren, VA $87,600.00-$146,000.00 2 weeks ago Senior Customer Tech Support Specialist (Help Desk) - Top Secret clearance We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr