Help Desk Specialist

Help Desk SpecialistIf you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Specialist.Clearance: Active Public Trust or higherWork Schedule: Full Time, Onsite, Monday - FridayRole Overview:The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic technical or administrative issues. The role focuses on the rapid resolution of access issues and initial troubleshooting of the eLearning Ecosystem.General Skillset:Experience with Microsoft OfficeVerbal and written communication skillsAbility to work both collaboratively and individuallyCritical Thinking SkillsAbility to give presentations and briefings as neededSpecific Skillset:Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include:Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher tiersProvide password reset supportProcess routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcriptsRespond to inquiries generated through the enterprise websiteAnalyze ticket trends to recommend commonly reported issues for the development of self-help tutorials to reduce overall call volumeRequirements:Education & Certifications:High School Diploma or GEDDoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+)HDI Customer Service RepresentativeExperience Requirements:1-2 years IT Helpdesk experience preferredBuild Your Career With Us:Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.Career Choices:Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.Pay Transparency Statement:Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:Relevant prior work experienceEducation and certificationsSpecific skills and competenciesFederal Government contract labor categories and wage ratesGeographic locationWhile salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.Benefits:In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:Health, dental, and vision insurance401(k) plan with company matchingFlexible Spending Accounts (FSA)Company-funded disability and life insurancePaid time off (PTO) and company-paid holidaysEmployee Assistance Program (EAP)Educational assistance and parental leavePlease note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms.Cyber Security Message:Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at View phone number on click.appcast.io if you suspect any type of social engineering attacks, such as phishing, spear phishing, baiting or any other suspicious activity.Equal Opportunity Employment Statement:We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.