Patient Account Representative 3, Appeals and Underpayments

Patient Account Representative 3

UW Medicine's Patient Financial Services Department has an outstanding opportunity for a Patient Account Representative 3.

Work Schedule

1. 100% FTE
2. Day Shift

Primary Job Responsibilities

• Handle a high volume of calls with patients, families, insurance companies, attorneys, and corporate clients in a structured environment under set schedules and tight timeframes
• Obtain and relay detailed patient information to appropriate departments to ensure quality service
• Research, resolve, and respond to patient inquiries promptly
• Assist patients in understanding financial obligations and provide solutions to meet responsibilities
• Conduct initial telephone screening for financial assistance and help complete applications
• Coordinate with self-pay and collection partners to resolve patient issues and communicate outcomes
• Set up and manage patient payment plans
• Prepare accounts receivable adjustments and maintain accurate records
• Update patient demographic, financial, and payer information in applicable systems
• Communicate with medical center staff, patients, and third-party payers to verify billing information and resolve concerns
• Review patient account status and determine appropriate actions for resolution
• Skip trace return mail accounts and analyze bankrupt or deceased patient accounts
• Maintain spreadsheets and draft correspondence using Microsoft Excel and Word
• Assist in training and orienting new staff while meeting departmental quality and performance standards

Requirements

• High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

About UW Medicine Where Your Impact Goes Further

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum: $24.60 hourly

Pay Range Maximum: $35.21 hourly

Other Compensation: -

Benefits: For information about benefits for this position, visit

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: SEIU Local 925 Nonsupervisory