Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

VP, Technology Regulatory Optimization & Customer Engagements

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

VP, Technology Regulatory Optimization & Customer Engagements

Overview
The Technology Regulatory Execution of Risk & Controls (TREx) team ensures Mastercard’s global technology operations meet regulatory standards while fostering innovation. The global TREx teams collaborate to manage regulatory obligations, engage with regulators, and oversee market compliance. Their focus includes regulatory reporting, change management, and strategic consultation to help shape future regulations—building a secure, compliant, and forward-looking tech environment.

The Technology Regulatory Market Compliance (TRMC) team, a division of TRex, is responsible for engaging with regulators and customers to demonstrate Mastercard’s adherence to its promises, commitments, and obligations. Our team translates regulatory and customer requirements into actionable standards and illustrates how Mastercard’s controls effectively address these expectations. This role serves as the senior global regulatory compliance leader, building a new program to support a unified global structure that bridges the gap between complex regulatory requirements and world-class customer experiences.

Role

Strategic Leadership
• Lead the regulatory compliance strategy for TRMC, to optimize risk-related processes and regulatory responses aligned to our policies, and regulations for multiple regions
• Identify regulatory gaps and lead enterprise remediation/initiatives for consistent compliance, that reduce regulatory risk and improve regulator/customer readiness
• Own executive regulatory/risk reporting and communications; surface exposure, drivers, and systemic control themes.
• Advise executive leadership on risk posture, emerging regulatory and customer requirements, and systemic risk
• Optimize cross-functional workflows to accelerate secure market delivery and strengthen stakeholder confidence
• Monitor business, market and regulatory landscape to identify required standards, policy requirements and potential implications to company
• Oversee readiness for external technology/security examinations; ensure strategic narratives and evidence appropriately align with scope
• Advise regional leads on regulatory/contractual requirements; drive technology, security, and governance solutions.
• Translate regulator/customer expectations into technology/security standards and control requirements.

Relationship Management/Partner
• Build collaborative partnerships with business unit leaders and subject matter experts (e.g., technology region leaders, regulatory affairs, product teams) to anticipate obligations, surface risks,a and drive mitigation
• Partner with Regulatory to shape responses to new and evolving requirements
• Build strategic partnerships; codify best practices and translate trend insights into enterprise strategy

People & Organizational Leadership
• Lead, mentor, and develop a high-performing team of technology risk, compliance, and assurance professionals
• Build a culture of ownership, accountability, transparency, and continuous improvement
• Attract and retain top talent with a blend of technology fluency and risk discipline
All About You
• Deep experience in the payments industry, transaction processing platforms, or highly regulated financial services environments
• Strong understanding of payment system architecture, technology operations, and platform resiliency
• Extensive background in technology risk management, audit, compliance, or assurance, ideally within global, regulated environments
• Demonstrated experience leading enterprise-scale risk programs across multiple regions and technology domains
• Proven ability to influence without authority and operate credibly with engineering leaders, executives, auditors and regulators
• Exceptional communicator capable of tailoring messages from deeply technical to executive-level audiences
• Strong people leader with a track record of building and scaling high-performing teams
• Comfortable making data-driven decisions, managing trade-offs, and resolving escalations in complex, fast-moving environments
• Deep familiarity with laws, regulations, policies, and ethics as they relate to cybersecurity and IT management (e.g., GDPR, FBA, CBA, PFMI, etc.)
• Knowledge of industry frameworks and standards such as: PCI DSS, ISO 27001. SOC1/2, SOX, and NIST / ITIL
• Demonstrates a forward-looking approach to risk management, leveraging data and emerging technologies (including AI) to enhance risk insights, efficiency, and decision-making.
• Balances strong control discipline with pragmatic, business-enabling approach to risk management
Education & Professional Background
• Bachelors degree in Risk Management, Finance, Computer Science, Information Systems, or related discipline
• Advanced degree (e.g. Masters in Information Systems, Cybersecurity, Risk Management, Business Administration, or related field) is preferred, but not required
• Demonstrated commitment to continuous professional development in technology, risk management, or regulatory disciplines
• Relevant professional certifications are preferred and may include: CISA, CRISC, or CISM, or CISSP Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the VP, Technology Regulatory Optimization & Customer Engagements in Ireland vacancy
  •  ...worldwide. Together with our customers, we’re helping build...  ...and accessible. Our technology and innovation,...  ...thrive in an evolving regulatory environment by...  ...excellence Monitor and optimize model performance, reliability...  ...and stakeholder engagement skills... 
    Customer
    Regulatory
    Full time
    Worldwide

    Mastercard

    Ireland
    a month ago
  •  ...worldwide. Together with our customers, we’re helping build a...  ...and accessible. Our technology and innovation,...  ...Operations team is to engage early in the development...  ...troubleshooting complex issues, and optimizing system performance....  ...diverse markets and regulatory environments,... 
    Customer
    Regulatory
    Full time
    Worldwide
    Shift work

    Mastercard

    Ireland
    a month ago
  •  ...Control (“ITGC”) oversight and technology governance framework across...  ..., or data changes impacting regulatory or operational control...  ...governance and stakeholder engagement by maintaining governance calendars...  ...with business growth and customer trust. ~ Operates with a consulting... 
    Customer
    Regulatory
    Full time

    Kraken

    Ireland
    15 days ago
  •  ...potential of crypto and blockchain technology. Payward Europe Solutions...  ...the most consequential regulatory moment in fintech history,...  ...robust controls are in place for customer due diligence, enhanced due...  ..., Product, Customer Engagement, and technology teams to embed... 
    Customer
    Regulatory
    Remote job
    Full time
    Local area
    Worldwide

    Kraken

    Ireland
    21 days ago
  •  ...worldwide. Together with our customers, we’re helping build a...  ..., smart and accessible. Our technology and innovation, partnerships...  ...establish go-to-market strategy, optimize products and resources, implement...  ...product management (e.g. regulatory, legal, technology,... 
    Customer
    Regulatory
    Full time
    Worldwide

    Mastercard

    Ireland
    25 days ago
  •  ...territories worldwide. Together with our customers, we’re helping build a...  ...simple, smart and accessible. Our technology and innovation, partnerships and...  ...feasibility. • Provide and recommend optimal solutions to meet security and regulatory requirements in the design of new... 
    Customer
    Regulatory
    Full time
    Work experience placement
    Worldwide

    Mastercard

    Ireland
    1 day ago
  •  ...worldwide. Together with our customers, we’re helping build a...  ..., smart and accessible. Our technology and innovation, partnerships...  ...security solutions aligned with regulatory, operational, and customer requirements...  ...talent. Stakeholder Engagement • Build and maintain... 
    Customer
    Regulatory
    Full time
    Work experience placement
    Worldwide

    Mastercard

    Ireland
    a month ago
  •  ...worldwide. Together with our customers, we’re helping build a...  ..., smart and accessible. Our technology and innovation, partnerships...  ...Analyze system bottlenecks and optimize latency, throughput, and resource...  ...meet enterprise security, regulatory, and compliance requirements... 
    Customer
    Regulatory
    Full time
    Worldwide

    Mastercard

    Ireland
    8 days ago
  •  ...Regulation (MiCAR) and many more regulatory frameworks, Kraken is...  ...Control (“ITGC”) oversight and technology governance framework across...  ...across internal stakeholders, engaging legal and subject matter...  ...rationalization initiatives to optimize the vendor portfolio,... 
    Regulatory
    Remote job
    Full time
    Contract work
    Local area

    Kraken

    Ireland
    a month ago
  •  ...capacity earlier in engagements across Financial Crime...  ...for fast delivery of technology. Ensure rigour in the...  ...processes and then develop customer-driven to-be...  ...change management / regulatory projects experience)...  ...helping clients innovate, optimize and transform for long... 
    Customer
    Regulatory

    NTT DATA, Inc.

    Ireland
    24 days ago
  •  ...ll be the go-to expert for our customers, team members, and internal teams, shaping and optimizing our global benefits provisions...  ...knowledge, hosting highly engaging AMAs, and leveraging modern AI...  ...benefits trends and multi-regional regulatory shifts to ensure our offerings... 
    Customer
    Regulatory
    Contract work
    Local area
    Worldwide
    Shift work

    Oyster

    Ireland
    9 days ago
  •  ...territories worldwide. Together with our customers, we’re helping build a sustainable...  ...secure, simple, smart and accessible. Our technology and innovation, partnerships and networks...  ...AI commercialization in consulting engagements, and support an existing portfolio or technology... 
    Customer
    Full time
    Worldwide

    Mastercard

    Ireland
    6 days ago
  •  ...group service providers Regulatory Compliance: Ensure that Kraken...  ...on a timely basis. Technology & Security: Oversee Kraken...  ...operations and user experience Customer Experience: Ensure that...  ...as needed Stakeholder Engagement: Collaborate with other senior... 
    Customer
    Regulatory
    Remote job
    Full time
    Local area
    Relocation

    Kraken

    Ireland
    21 days ago
  •  ...s next in communications and workplace technology. As a pioneer in this industry, we understand...  ...hybrid world. And so is improving the customer and guest experience. We exist to make...  ...guidelines, approval frameworks, and regulatory requirements. Support negotiation... 
    Customer
    Regulatory
    Contract work
    Work at office
    Flexible hours

    SmartSpace Global

    Ireland
    more than 2 months ago
  •  ...and business process optimization within retail and commercial...  ...teams, and technology delivery teams to deliver...  ...that improve customer experience, operational efficiency, and regulatory compliance. Strong...  ...management, stakeholder engagement, process reengineering... 
    Customer
    Regulatory
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Ireland
    16 days ago
  •  ...Sales, Finance, Revenue Operations, Legal, Customer Success, and Business Systems to ensure...  ...market teams, we help drive revenue by optimizing systems, improving workflows, and...  ...rare intersection of proprietary data, regulatory relationships and crypto expertise that... 
    Customer
    Regulatory
    Remote job
    Full time
    Visa sponsorship

    Chainalysis

    Ireland
    1 day ago
  •  ...Assets Regulation (MiCAR) and many more regulatory frameworks, Kraken is building the blueprint...  ...directors Strategic Influence Engage cross functional teams and help influence...  ...compliance with business growth and customer trust ~ Operates with a consulting mindset... 
    Customer
    Regulatory
    Remote job
    Full time
    Local area

    Kraken

    Ireland
    a month ago
  •  ...and a proven track record in engaging with clients across the...  ...applications owners, external customers and internal customers to identify...  ...to read and understand regulatory changes such as SWIFT / SEPA...  ...a $30 billion business and technology services leader, serving 75%... 
    Customer
    Regulatory
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Ireland
    29 days ago
  •  ...Assurance function across multiple technology and business initiatives....  ...test automation, ensuring regulatory compliance, and managing...  ...Continuous Improvement Focus Customer-Centric Approach About...  ...helping clients innovate, optimize and transform for long term... 
    Customer
    Regulatory
    Shift work

    NTT DATA, Inc.

    Ireland
    16 hours ago
  •  ...where roughly half your week is focused on customer-facing pre-sales engineering and the...  .... Public Trust Architecture Optimization: Own and continuously iterate Atlan public...  ...Contribute directly to the expansion of Atlan regulatory posture across SOC 2, ISO 27001, ISO 4... 
    Customer
    Regulatory
    Permanent employment
    Full time
    Remote work
    Flexible hours
    Shift work
    Afternoon shift

    Atlan

    Ireland
    a month ago
  •  ..., helping clients reimagine customer journeys and back-office efficiency...  ...with clients’ business and technology leaders to shape strategy,...  ...-to-end AI transformation engagements for retail banking clients....  ...Ensure alignment with regulatory requirements: KYC/AML guidelines... 
    Customer
    Regulatory
    Work at office
    Local area
    Remote work
    Flexible hours

    NTT DATA, Inc.

    Ireland
    18 days ago
  • $90k - $150k

     ...paradigms, evaluates real commercial and regulatory constraints cleanly, and ships end-to-...  .... Internal Tooling and Operations Optimization: Design comprehensive internal products...  ...with engineering, data analytics, and customer experience squads to understand system... 
    Customer
    Regulatory
    Permanent employment
    Full time
    Remote work
    Home office
    Shift work

    Fella Health

    Ireland
    a month ago
  •  ..., providing pragmatic legal advice while ensuring that legal, regulatory and commercial risks are appropriately identified, assessed and...  ...to the business, helping stakeholders navigate complex customer negotiations while exercising sound judgement regarding risk.... 
    Customer
    Regulatory
    Full time

    Veeamsoftware

    Ireland
    2 days ago
  •  ...territories worldwide. Together with our customers, we’re helping build a sustainable...  ...secure, simple, smart and accessible. Our technology and innovation, partnerships and networks...  ...architecture across multiple domains. You will engage early in the analysis and design phases,... 
    Customer
    Full time
    Worldwide

    Mastercard

    Ireland
    23 days ago
  •  ...legal advice while ensuring that legal, regulatory and commercial risks are appropriately...  ...helping stakeholders navigate complex customer negotiations while exercising sound judgement...  ...within a software , SaaS , cloud technology or broader technology company.... 
    Customer
    Regulatory
    Full time
    Contract work

    Veeamsoftware

    Ireland
    7 days ago
  •  ...industry-leading financial technology firm that operates both proprietary...  ...throughout the program and engaging social events to get to know...  ...that supports Virtu's customer market making business. Depending...  ...with statistical modeling, optimization, or modern AI techniques is... 
    Customer
    Full time
    Summer work
    Internship

    Virtu Financial

    Ireland
    4 hours ago
  •  ...for exclusively supplying salons and other professional customers with the most advanced technologies in hair and beauty products.  HOW WE RECRUIT  At...  ...are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to... 
    Customer
    Full time
    Fixed term contract
    Freelance
    Work at office
    Flexible hours

    Loreal

    Ireland
    18 days ago
  •  ...worldwide. Together with our customers, we’re helping build a...  ..., smart and accessible. Our technology and innovation, partnerships...  ...Business Operations team is to engage early in the development lifecycle...  ...to problem solving and optimizing time to recover. o Automate... 
    Customer
    Full time
    Worldwide
    Flexible hours

    Mastercard

    Ireland
    17 days ago
  •  ...worldwide. Together with our customers, we’re helping build a...  ..., smart and accessible. Our technology and innovation, partnerships...  ...Business Operations team is to engage early in the development lifecycle...  ...Planning and Performance Optimization - Ability to monitor... 
    Customer
    Full time
    Worldwide

    Mastercard

    Ireland
    a month ago
  •  ...over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in...  ...the correct use for tools and equipment.   Demonstrates customer services skills by treating residents and others with respect,... 
    Customer
    Regulatory
    Contract work
    For contractors
    Immediate start

    Greystar

    Ireland
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to VP, Technology Regulatory Optimization & Customer Engagements. Be the first to apply!