Senior Manager, Project and Program Management - PMO

Who are we? Equinix is the world’s digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary This role is a senior individual contributor within the PMO, responsible for leading large, complex, strategic programs and driving PMO maturity, standardization, and best practices across the Americas. The role will act as a coach, mentor, and capability builder for project and program managers, ensuring consistent execution of projects aligned with industry best practices. This position requires a strong technical perspective in project management, bringing proven experiences to elevate PMO methodologies, improve delivery consistency, and enable global visibility of the project portfolio. Responsibilities PMO Strategy & Planning Contribute to and refine PMO methodologies, frameworks, and standards Support development and execution of strategic programs and initiatives across the Americas Establish and standardize end-to-end project lifecycle practices Project/Program Oversight Support and guide delivery of complex, strategic programs across the region, ensuring alignment with defined methodologies, standardized processes, and governance frameworks Drive consistency, quality, and accountability across projects by enabling project managers to execute with discipline, adhere to best practices, and deliver against established standards Smartsheet Leadership (Critical) Act as a Smartsheet subject matter expert supporting project portfolio Partner with the Smartsheet administrator to drive adoption and scalability, build dashboards, workflows, and reporting frameworks, and ensure data consistency and portfolio visibility Support development of global templates and standardized reporting models PM Capability Building (Training, Coaching & Mentoring) Serve as a coach, mentor, and advisor to project and program managers Provide guidance on stakeholder management, risk and issue management, proactive project planning, and managing complex conversations and escalations Design and deliver training, playbooks, and enablement programs Drive consistency in how projects are managed across the PMO Stakeholder Management Build strong relationships with regional and global stakeholders across Americas, EMEA, and other regions Collaborate cross-functionally to ensure alignment on processes, tools, and delivery standards Influence stakeholders to adopt standardized PM practices and tools Communications Develop and standardize clear, executive-ready communication frameworks, including communication plans, status reporting, and leadership presentations (PowerPoint) to ensure alignment across regional and global stakeholders Enable consistent, effective communication practices across the PMO, coaching project managers to engage stakeholders proactively and convey complex project information clearly Continuous Improvement & PMO Maturity Collaborate cross-functionally and with global counterparts to optimize tools and processes and drive initiatives to improve PM maturity and operational excellence Bring external insights and industry best practices to continuously evolve the PMO Support creation of a centralized, global portfolio view Qualifications Typically, 10+ years of experience in project/program management or PMO roles Proven experience driving PMO transformation, standardization, or capability building initiatives Strong, hands-on expertise in Smartsheet, including building dashboards, workflows, and reporting solutions Demonstrated experience training, coaching, and mentoring project and program managers Formal project management training or certifications preferred (e.g., PMP, PgMP, Agile, Six Sigma) Deep understanding of end-to-end project lifecycle, governance frameworks, and best practices Strong stakeholder management experience across global, cross-functional environments Advanced communication and presentation skills, including development of executive-level PowerPoint materials The targeted pay range for this position in the following location(s) is: United States - Dallas Infomart Office DAI: 136,000 - 204,000 USD / Annual Canada - Toronto Office TRO: 139,000 - 209,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. #J-18808-Ljbffr