Administrative Coordinator 3

Front Desk/Switchboard Operator

This position functions as a Front Desk/Switchboard Operator within the District 04 Headquarters Building. The incumbent is responsible for telephone and radio communications, greeting visitors, mail processing, data entry, and various clerical duties. The incumbent must be self-motivated and able to perform duties independently with little to no supervision on a regular basis. The incumbent will participate in DOTD structured training programs as appropriate and attend all continuing education classes and conferences deemed necessary to facilitate the performance of required tasks.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Minimum Qualifications: Two years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Duties:

• Operates the District 04 Headquarters switchboard and two-way radio system.
• Greets and assists internal and external customers in a professional and courteous manner.
• Directs incoming calls to the appropriate person or department and receives and relays messages.
• Receives, date-stamps, sorts, and distributes incoming mail and processes outgoing mail and packages.
• Maintains petty cash, including processing payments, maintaining records, and ensuring proper documentation.
• Enters customer calls and information into the Customer Service Database and maintains related records.
• Communicates with management, employees, vendors, and the public while performing various clerical and administrative duties as assigned.
• May be required to perform other duties as necessary, including but not limited to emergency/disaster support activities.

Position-Specific Details: Appointment Type: Probational/Promotional Work Schedule: Monday-Friday from 7:45AM to 4:15PM. How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information: For further information about this vacancy, contact: John Holley ADA Business - District 04/Unit 001 Office: View phone number on click.appcast.io Email: View email address on click.appcast.io

The Louisiana Department of Transportation and Development (DOTD) is an equal employment opportunity employer and serves as a model employer for individuals with disabilities. DOTD does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, disability, age, or pregnancy, and prohibits harassment of any type.

Information on the Louisiana Workforce Commission, Louisiana Rehabilitation Services is available:

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.