General Manager, Product - Digital Revenue and Retail Experiences

How you'll help us Keep Climbing (overview & key responsibilities)

Delta is seeking a transformational product leader to shape the future of our digital retail experiences across customer and corporate channels. This role makes it effortless for travelers and business partners to shop, choose, and purchase Delta's offerings while driving premium revenue, strengthening loyalty, and reinforcing Delta's leadership in digital commerce.

The General Manager (GM) of Digital Revenue Products owns the vision and execution of Delta's digital retail experiences across delta.com, the Fly Delta app, and the corporate direct platform. This role leads end-to-end shopping, merchandising, and checkout journeys for both leisure and business travelers, including Delta's small-to-medium enterprise (SME) corporate travel experience.

Leading a team of product leaders, the GM delivers outcome-driven roadmaps, expands self-service and revenue capabilities, and applies modern product practices and emerging technologies, including AI. In close partnership with design and technology teams, this role delivers seamless, customer-centered, omnichannel experiences at scale.

Responsibilities

Leadership &Culture

• Lead and develop a high-performingteam of product leaders, fostering accountability, engagement, and growth.

• Build a product-led,outcome-driven culture grounded in customer problem solving, experimentation,and continuous learning.

• Model a growth mindset andpromote data-informed decision-making, including responsible use of AI.

Product Strategy &Delivery

• Define a multi-yearproduct vision aligned to enterprise strategy, revenue priorities, and evolvingcustomer needs.

• Deliver outcome-focusedroadmaps for digital retail, merchandising, and checkout across customer andcorporate platforms.

• Guide discovery anddelivery in partnership with design to balance customer value, business impact,and technical sustainability.

Cross-FunctionalPartnership

• Drive strong collaborationacross Digital, IT, Commercial, Loyalty, Data & Analytics, and Marketing.

• Align priorities,tradeoffs, and decisions within a complex, matrixed organization.

• Partner closely withcommercial leaders to accelerate premium revenue and elevate the customerexperience.

Operational Excellence

• Optimize team structuresand operating models to improve capacity, speed, and alignment.

• Develop clear, data-backedbusiness cases and track performance to inform decisions and continuouslyadjust strategy.

• Maintain accountabilityfor revenue-related elements of the digital P&L.

Future Vision &Innovation

• Anticipate trends indigital commerce, personalization, experimentation, and AI.

• Champion practical,responsible applications of AI to improve decision-making and deliveryefficiency.

• Help shape integratedoperating models across product, design, engineering, and analytics to scalecustomer and business impact.

What you need to succeed (minimum qualifications)

• 5-7+ years of experience in digital product management, technology, or commercial leadership.

• Proven success defining product strategy, leading discovery and delivery, and managing high performing teams.

• Strong communication skills with the ability to align stakeholders and influence at senior levels.

• Demonstrated success operating in complex, fast paced, matrixed environments undergoing change.

• Experience making strategic tradeoffs, building business cases, and presenting to executive leadership.

• High integrity, sound judgment, and a customer obsessed mindset.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree, MBA, or equivalent experience in Service Design, Product Design, Human-Computer Interaction, Business or related field.

• Experience with modern product management frameworks and empowered team models.

• Strong collaboration experience with UX, content design, and visual design partners.

• Knowledge of Delta's business, commercial strategy, or the airline/travel industry.

• Passion for travel and digital customer experience innovation.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading pro?t sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 - March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health bene?tsincluding medical, dental, vision, short/long term disability and lifeinsurance bene?ts

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here