Systems Manager - Technology Department

Job Description

Job Description

Systems Manager

RCSD takes pride in our dedicated workforce and strong connection with our students, families, and community. Our highly dedicated and skilled team of professionals provides a safe and supportive, inspirational and rigorous, joyful and inclusive environment for all learners. We are looking to build our workforce with a staff who share this vision and want to instill passion in learning emphasizing student strengths and gifts for all learners: all abilities, all ethnicities and cultural identities, LGBTQ+ youth, and multilingual learners.

Position Description:

Under the direction of the Director of Information Technology this person will be responsible for the design, implementation, and management of the district’s networks (WAN/LAN/WLAN, Intranet, Internet), Cisco telephone Intranet, and servers (site and district) including the hardware, software, and other related technology and overall desktop support.

Job Responsibilities:

• Configure and maintain district wide networks (WAN/LAN/WLAN, Intranet, Internet) including the design, implementation, security, maintenance/troubleshooting, proactive monitoring/analysis, and documentation of these systems.

• Configure and maintain the Cisco IP telephone Intranet as well as Informa cast systems

• Manage external relationships/contracts with vendors and consultants in collaboration with the Director of Information Technology.

• Configure and maintain district wide technical support system in collaboration with the Director of Information Technology.

• Provide Tier II and Tier III support of desktops and desktop software. Install/upgrade and coordinate with escalation points to resolve file, email and application related issues.

• Provide vision and leadership in the research, purchase, and maintenance of district wide hardware and software (computer, network, telecommunications, and audio/visual products).

• Provide vision and leadership in the training and support of district and schools on network administration and other technical issues.

• Maintain knowledge of developments in technology that support and enhance the school district’s network systems and personnel.

• Perform system maintenance and upgrades during off-peak/non-production hours so as to lessen the impact to end-users.

• Manage and maintain local and off-site backups, backup software and media.

• Write programs and code to streamline and automate various processes.

• Manage and maintain multiple local and web-based user databases.

• Supervise technical support team as assigned.

• Perform other duties as assigned.

Qualifications:

• 2 - 4 years of experience with network (WAN/LAN/WLAN, Intranet, Internet) maintenance/troubleshooting, analysis, management, and support.

• Proficient with network standards including but not limited to: DNS, 10Base-T, 100Base-T, 1000Base-T, Ethernet, SNMP, TCP-IP, SMTP—and network media—copper and fiber and wireless technologies.

• Proficient with network hardware, routers, managed switches, wireless access points and other network appliances currently in use in the environment.

• Proficient with multi-platform (MAC and PC) computer hardware and software. To include, VMWare and MDM solutions.

• Excellent interpersonal skills and comfort providing technical support to end-users.

• Excellent oral and written communication skills.

• Review and interpret complex technical information and analyze situations to define issues and draw conclusions.

• Ability to perform multiple, technical, highly complex tasks with need to regularly upgrade skills to meet dynamic job conditions.

• Flexibility to independently work with others in a variety of circumstances.

• Ability to write programs and code in order to automate tasks and processes on our systems.

• Ability to convey technical information to non-technical audiences.

• Must be team-oriented, responsible, dependable, and possess a positive outlook. Must be energetic and thrive in a fast-paced, multi-priority environment.

• Ability to lift at least 50 lbs.

• Cisco Certified Network Associate certification or equivalent certifications or experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

An Equal Opportunity Employer

The Redwood City School District (RCSD) is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RCSD makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The Redwood City School District seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.