Chatbot Developer

Sr. Chatbot Developer II

Provide development experience to our telemedicine and chatbot ecosystem designed for advanced virtual dr. visits and patient engagement. Development areas focus on chatbot, live chat, video chat and extensible telemedicine platforms that integrate the latest technologies from VOIP platforms to Azure cognitive services such as NLU and speech recognition services. This role is ultimately responsible for rapidly building prototypes that will be demonstrated and potentially picked up by core services for the OptumCare health provider experiences. Technology stacks include Azure Cognitive services, Azure Communication services, Microsoft Botframework and full-stack development using dotnet, Typescript, Python and JavaScript languages.

This request is for a critical position on the COVID triage chatbot program. With the onset of the COVID-19 crisis, patients with and without symptoms have dramatically increased calls to OptumCare clinics to check if they need to get tested or see a doctor. We have introduced triage chatbots to automate this process for patients who don’t need to see a doctor and to direct patients to telemedicine for those who do need a doctor evaluation.

Ideal Background

An experienced developer with an R&D mindset and the ability to take on new technologies and implement them based on best practices and design patterns.

Top Requirements

• 5 years experience with Microsoft.NET/Teams stack
• 1 year of meaningful experience with Chatbot/chat experience
• 1 year of meaningful experience with Cognitive services which include NLP/NLU development
• 3 years experience with Front-End development experience with React or Angular

Additional Requirements

Extensive experience with clinical product management, patient care delivery processes, Agile Software Development Life Cycle (SDLC), Microsoft Healthbot, Microsoft Teams, Microsoft Dynamics, and Microsoft Azure. Also, experience working with an EMR software solution and api integration to existing systems and processes.

• ** What experience will set candidates apart from one another? EMR/provider healthcare experience, ability to grasp and take on new technology stacks and experience creating rapid prototypes.

Team composition includes 1 Tech Lead/Architect, 1 Scrum Master/Product Owner, and 3.NET/Integration Developers. 1 UX/UI designer and a UI developer.

Must be able to explain development patterns and experiences building out software solutions and why or why not they have used a development pattern in their process. API development examples are always a good thing to explain in their entirety.

Key Responsibilities

Primary responsibility will be to design and develop scalable enterprise software applications using the modern-stack Microsoft technologies and systems for new product capabilities. Daily interaction with project team members and business stakeholders to discuss high-level concepts and/or desired technology solution; suggests/influences optimal course of action to meet business needs.

• Minimum of five (5) years of application development experience directly related to delivery of Microsoft based technology stack centered around enterprise solutions delivered following Agile and iterative processes
• Minimum of (2) years of cognitive services and NLP/NLU development experience
• Should demonstrate sound technical experience working with MS.Net frameworks, C# language, and team foundation server
• Git and CI/CD pipeline experience using a git repository and checking in code bases to feature branches.