Part-Time Operations Supervisor I

Position Overview This part‑time position will work out of our Hamilton, OH location. The hours for this position will be every Saturday 5pm - 3:30am and every Sunday 5pm - 1:30am during the Miami University school year, and will be working every Saturday & Sunday 5pm - 12:30am when Miami University observes the winter, summer, and J‑Term breaks. Key Responsibilities by Level Operations Supervisor I Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication. Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling. Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes. Road Supervision: Back‑up support vehicle operators and clients during routine operations and emergencies. Enforce BCRTA policies and procedures for driver and radio conduct. Perform routine operational tasks as directed by management. General Responsibilities Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management. Track and maintain accurate operational data, including logs, reports, and I‑Reporter records. Adjust service routes and operations in response to emergencies or other operational challenges. Provide training and guidance to vehicle operators on safety and standard operating procedures. Promote a positive public image of BCRTA and strive to exceed customer expectations. Qualifications Skills and Abilities Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels. Proficiency in dispatch operations and customer service, capable of resolving complex service‑related issues. Ability to perform all road supervisor and driver responsibilities without guidance. Strong negotiation, training, and persuasion skills. Ability to read and interpret documents, policies, and procedures. Problem‑solving skills with the ability to recommend corrective actions. Multitasking in a fast‑paced environment, while maintaining composure under stress. Excellent verbal and written communication skills. Proficiency in Microsoft Office applications. Experience At least one year of experience as a vehicle operator, dispatcher, or in a customer service role. Completion of or ability to complete BCRTA’s Behind‑The‑Wheel Trainer Program. Education High School diploma or equivalent required. Licenses/Certifications Operations Supervisor I: Valid Driver's License with the ability to obtain a CDL if needed. Physical Requirements Frequent periods of sitting, speaking, and hearing. Occasional standing, walking, kneeling, squatting, and reaching. Ability to kneel and bend to secure wheelchair restraints. Visual acuity, color vision, and depth perception. Work Environment Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles. Equal Employment Opportunity Statement BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status. Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. #J-18808-Ljbffr