Field Support Analyst -FSA1

Field Support Analyst - FSA1

Location: Forest Park, Georgia (Onsite)

Role Overview

The Field Support Analyst ensures the timely and accurate billing of the Lighting and Smart Services Business Unit, Video Surveillance, Colocation, and Utility Services customers. This role involves conducting periodic audits of billing records, investigating and resolving customer disputes, and supporting the customer collections process, which may include contacting customers regarding past-due invoices.

Key Responsibilities

• Coordinate all activities for LSSBU and Power and Utility Services accounts to ensure accurate and timely billing.
• Serve as a central liaison for various internal teams, including Marketing, Sales, Engineering, and Customer Service.
• Establish new LSSBU accounts and apply correct rate and rider combinations.
• Coordinate the billing of new contracts, broken contracts, and other items for one-time and recurring charges.
• Review new unregulated commercial contracts to ensure quality control validations are complete and accurate.
• Maintain accurate billing documentation for customer accounts across multiple systems.
• Analyze billing results based on commercial contracts and regulated tariffs.
• Adhere to all compliance regulations for billing adjustments and retain necessary documentation.
• Assist internal customers with questions related to Lighting and Utility Services.

Required Qualifications

Education & Experience:

• Bachelor's Degree is preferred.
• Experience in complex rates, processes, and/or billing applications is desired.
• Customer Service or Marketing/Sales experience is required.
• Demonstrated technical expertise.

Technical Skills:

• High degree of proficiency in advanced desktop applications (Excel, Access).
• Extensive CSS knowledge.
• General knowledge of databases.

Preferred Qualifications

• Working knowledge of Customer Service Standards and Electric Service Rates and Tariffs for Commercial and Industrial Customers.
• Familiarity with various commercial, industrial, and governmental contracts and their terms and conditions.
• Understanding of business compliance and controls concepts.
• Demonstrated analytical and problem-solving ability.
• Ability to work with less direct supervision and support a fast-paced work environment.
• Strong interpersonal, organizational, and team-building skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io.