Passenger Service Account Manager

Overview Lead the Experience. Own the Operation. Elevate the Journey. If you’re a confident leader who thrives in fast-paced environments and loves turning complex operations into seamless passenger experiences, this is your runway moment. We’re looking for a Passenger Service Account Manager who brings passion, precision, and presence to airport operations, someone ready to lead teams, partner with airline clients, and deliver world-class service where it matters most: at the gate. Where: Los Angeles International Airport Hours: Monday to Friday 9am - 5pm - flexibility required Pay: $78,000-$85,000 Annually The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program. Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Staff & Mgmt ( Responsibilities Be the primary relationship owner for assigned airline partners Lead end-to-end passenger service operations including check-in, boarding, gate activities, VIP handling, and IRROPs Set the tone for exceptional customer service, safety, and operational excellence Inspire, coach, and develop supervisors and frontline teams to perform at their best Analyze performance metrics, identify trends, and implement continuous improvements Own staffing, scheduling, payroll accuracy, and budget accountability Act decisively during irregular operations—solving problems before they escape Partner cross-functionally with HR, Training, Safety, and Finance Deliver clear, confident performance updates to senior leadership and airline stakeholders Why This Role Stands Out A visible leadership role with real operational and client impact Opportunity to work directly with airline partners at a major airport Competitive compensation and comprehensive benefits Clear pathways for growth within a global, service-focused organization A team-driven culture that values initiative, accountability, and excellence Ready for Takeoff? If you’re energized by leadership, motivated by results, and passionate about delivering unforgettable passenger experiences, we want to hear from you. Apply today and help shape the journey from curb to cabin. Qualifications 3+ years of leadership experience in aviation, airline operations, ground handling, hospitality, or high-volume service environments Strong client-facing experience with the ability to build trust and influence outcomes Proven success leading large teams in time-sensitive, customer-driven operations Exceptional communication, decision-making, and problem-solving skills Comfortable navigating ambiguity, shifting priorities, and high-pressure situations Proficient with Microsoft Office and operational reporting tools Flexible availability including nights, weekends, and holidays

REQNUMBER: 152830

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. #J-18808-Ljbffr ABM Industries