Sales Support Representative - Hybrid - Pay Starting at $21.58/hr

Schedule

• 1st Shift: Mon – Fri, 8:00am – 5pm

• Overtime based on business needs

 

What you will do

• Follow order entry process and provide proactive updates on order status to accelerate billing process

• Provide phone support for inquiries from sales and healthcare professionals.

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships 

• Process all work in accordance with relevant working practices and standard operating procedures. 

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology 

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax

• Prepare product or service reports by collecting and analyzing customer information

• Implement and support Quality initiatives throughout branch

• Implement procedures to maintain accurate inventory records in the Enterprise Resource Planning (ERP) system through proper billing and replenishment processes

 

What you need

Required

• High School Diploma or equivalent

• Three (2) years relevant work experience

• One (1)+ year ERP experience

• Ability to work flexible hours and overtime, as business needs

Preferred

• Bachelor's degree

• Experience as account representative; order processing; customer service

$21.58 - $29.20 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.