Sales & Customer Support Specialist
Management Business Solutions
Job Description
Job Description
SUMMARY: Management Business Solutions is seeking a Sales & Customer Support Specialist for a client in Southwest Michigan . This on-site position is ideal for a detail-oriented professional with extensive experience supporting both customer service and sales operations. The successful candidate will play a key role in delivering exceptional customer support, coordinating sales activities, maintaining CRM and industry-specific information system, and ensuring accurate documentation in a highly regulated environment.
RESPONSIBILITIES:
- Provide customer support by responding to inquiries regarding services, order status, and related processes via phone and email.
- Support sales operations by coordinating schedules, assisting with customer follow-up, and maintaining CRM records.
- Maintain accurate customer information within CRM and industry-specific information system, including account updates and order processing.
- Assist with reporting, documentation, incident tracking, and data accuracy to support operational excellence.
- Coordinate calendars, meetings, and customer review activities for internal teams.
- Promote additional services and support business development initiatives with new and existing customers.
- Assist with proposals, administrative documentation, and credentialing activities as needed.
- Train team members on established customer service and sales support processes and best practices.
- Ensure compliance with confidentiality standards and maintain a high level of accuracy in all customer records and communications.
QUALIFICATIONS:
- Bachelor's degree required.
- 10+ years of combined customer support and sales support experience.
- Minimum of 5 years of Salesforce experience, preferably both Classic and Lightning.
- Experience working in a regulated and customer-focused organization is preferred.
- Strong proficiency with Microsoft Office, particularly Outlook, Excel, and SharePoint.
- Excellent organizational, communication, and customer service skills.
- Demonstrated attention to detail with a strong focus on accuracy and quality.
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER
Vacancy posted 5 days ago
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